Manual
5.2 Troubleshooting Tables
SYMPTOM POSSIBLE SOLUTION(S)
Board does not power
up.
No power. Check for 16 VAC input power.
If OV LED is ON, input voltage is too high. Insure that the transformer
connected to the input terminals is 16 VAC.
Cannot get into
programming mode.
Wrong master code entered. Start over.
Waiting too long between pushing buttons. Enter information quicker.
Keypad is not plugged into board correctly. Cable points down.
System emits a long
tone and cancels
programming.
Waiting too long between pushing buttons.
Forgetting to press * first when programming.
Keypad is dead.
No power. Check for 16 VAC input power.
Check that the keypad is properly connected to the circuit board. The cable on
the plug points down when connected to the circuit board.
Buzz or noise on the
line.
Check for a short to ground behind the circuit board.
Check for pinched wires near the door hinge.
Check for 16-volt power shorted to a conduit.
Check for a phone line shorted to ground.
Check that the phone wires are twisted.
Check that all wires, speaker, keypad, etc., are isolated from ground.
Check that the cabinet is properly grounded. Be sure case ground (terminal 3)
is not used as a low voltage common.
Check for excessive voltage drop on 16 VAC power.
Check phone line with telephone test set.
System will not
answer when called
from a remote
location.
Answer incoming call feature is turned off. Turn answer incoming call feature
on.
Number of rings to answer may be programmed too high. Reprogram number
of rings to answer.
Electric strike locks on
or gate operator holds
open.
Excessive voltage drop on 16 VAC line.
Hold open schedule is enabled. Turn off hold open schedule or reprogram time
zone.
Access code used was programmed under a hold location code. Reprogram
access code into a momentary activation location code.
A hold command was sent to the relay from the resident’s phone. Deactivate
the relay using the resident’s phone.
Access code will not
work.
Forgetting to press # first.
Access code is time zone restricted and the access code time zone is enabled.
Turn access code time zone off, reprogram time zone boundaries or reprogram
access code without a time zone.
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