User Guide

DOSS After-Sales Statement
12-Month Warranty for Quality-Related Issues
Requests within the US of purchase
DOSS' company warranty runs for a full calendar year from the speaker's
purchasing date, and we will cover all costs, including shipping, return and
replacement unit costs within this one year period, if your speaker becomes
defective within our one-year factory warranty period.
Please note:
1, Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or
REPLACEMENT. International shipping costs must be covered by the
customer. If the item cannot be returned then we will offer a 50% REFUND.
2, Requests for Amazon orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND. This
includes purchases shipped overseas from the USA via Amazon.
3, For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer
directly for specific guidance on their warranty process. Unauthorized reselling
of DOSS products is strictly prohibited.
FAQs:
1. What isn’t covered by the warranty?
 Purchases from unauthorized re-sellers
 Improperly operated devices
 Lost or stolen products
 Purchases made over 12 months ago (unless otherwise stated)
 Free products
 Damage from misuse of products (including, but not limited to: falls,
extreme temperatures, water, operating devices improperly)
 Repairs through 3rd parties
 Products without sufficient proof of purchase
 Damage from outside sources
 Products have been fully refunded