User Guide

2. When does the warranty begin?
It begins the day you place your order.
3. Process:
 Buyer must provide sufficient proof of purchase
 DOSS must document what happens when buyers troubleshoot the product
 The defective item’s serial number and/or visible proof depicting the defect
are required
 It may be necessary to return an item for quality inspection
4. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your
product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return
or Exchange request on the product’s support page with your amazon order, or
contact us at [e-mail]
5. What is a valid proof of purchase?
 An Amazon order number for a purchase made through Wonders Tech
 A dated sales receipt from an authorized DOSS Re-seller that shows a
description of the product along with its price.
6. What if I don’t have any proof of purchase?
 If you made your purchase through Wonders Tech, we may be able to
locate your order using your email address, name or shipping address.
 If you made your purchase through an authorized DOSS Re-seller, you
may contact the Re-seller to see if they can provide a copy of your
receipt.
 If the product was a gift, you may ask the giver to provide you with a
copy of the receipt or claim the warranty on your behalf.
7. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase.
It won’t be renewed after a replacement has been provided.