Use and Care Manual

7
If your heater fails to operate, please follow these procedures before contacting Customer Services:
Problem
Probable
Cause
Solution
Unit is not heating
Overheat protection has temporarily
deactivated the heater.
Turn the heater OFF; unplug it and ALLOW IT
TO COOL. Inspect and remove any objects on
or adjacent to the heater. Wait 30 minutes
before plugging unit back in.
Room temperature has warmed to the
thermostat setting.
To increase the room temperature, adjust
thermostat control knob to a higher setting by
turning clockwise.
Heater is not plugged into a 240V
polarized outlet/receptacle.
Ensure the unit is in OFF position. Plug it in and
attempt to turn it ON again.
Breaker/Fuse has been tripped.
 Check your electrical box to confirm the
breaker has not been blown. This may
occur if the receptacle is shared between
other high-consumption appliances.
 Ensure the unit is in the OFF position. Plug
in the unit and attempt to turn ON again.
The unit produces
a burning smell
A drop of oil fell on the heating coil
during the manufacturing process. It will
quickly evaporate and should not recur.
Ensure that the room containing the heater is
well ventilated.
Check and ensure there are no
combustible materials within 0.9 meters
(3 feet) surrounding the heater.
Remove any combustible items from the heater.
Ensure a minimum clearance of
5.5 inches (14 cm) from both sides
and rear of heater to adjacent walls.
Reposition the heater so there is enough space
around the unit to the adjacent walls.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER YOURSELF.
DOING SO COULD CAUSE DAMAGE OR PERSONAL INJURY.
How long is the warranty?
This heater comes with a ONE-YEAR LIMITED COMPONENT WARRANTY. If your unit does not appear to be
working properly, please contact our service center by calling 1-800-317-1688. Prior to your call, we encourage you to
visit our service related website www.DrHeaterUSA.com for troubleshooting tips and service instructions if needed.
Dr Heater USA
239 Harbor Way
SOUTH SAN FRANCISCO, CA 94080
TEL: [phone]
EMAIL: [e-mail]
Dr Heater USA
@Dr Heater USA
Dr. Heater USA
Dr. Heater USA
TROUBLESHOOTING