Instruction manual

24
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SERVICEINFORMATION
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AReturnMaterialAuthorization(RMA)NumberisrequiredonALLPRODUCTRETURNS(regardlessofwhethertheproductisbeingreturnedforrepairorforcredit).Product
thatisreceivedatthefactorywithoutanRMANumberwillbereturnedtotheSender,unopened.
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RMANumbersmustbeusedwhenre
turningproductfor
creditorrepair.UseofRMANumberswillensureefficientprocessing.WhenneedingtoreturnyourproducttoR.L.
DrakeHoldings,LLC.,pleasefollowthesesimplestepslistedbelow(intheorderthattheyappear).
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SERVICEREPAIRSONLYCREDITRETURNSONLY
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1.ContactR.L.DrakeHoldings,LLC.’sServiceD epartment 1.ContactR.L.DrakeHoldings,LLC.’sServiceDepartment
inoneofthreeways:inoneofthreeways:
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 A.Phone:937‐746‐6990A.Phone:937‐746‐6990
 B.Email:[e-mail]B.Email:[e-mail]
 C.Fax:937‐806‐1510C. Fax:
937‐806-1510
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2.Requestfr
omDrakeServiceacopyoftheProductReturn 2.RequestfromDrakeServiceacopyoftheProductReturn
AuthorizationForm.AuthorizationForm.
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3.CompletetheProductReturnAuthorizationFormfully. 3.CompletetheProductReturnAuthorizationFormfully.
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4.ReturnthecompletedProductReturn
AuthorizationForm 4.ReturnthecompletedProductReturnAuthorizationForm
totheDrakeServiceDepartmentusingoneofthecontact  totheDrakeServiceDepartmentusingoneofthecontact
methodslistedinStep1.methodslistedinStep1.
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5.AftercompletingSteps1through4,anRMANumber
will 5.AftercompletingSteps1through4,anRMANumberwill
beassignedtoyou.beassignedtoyou.
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6.SecurelypacktheproductandmarktheboxwithyourRMA 6.Securelypacktheproductinitsoriginalundamagedbox
Number.Ifshippingmultipleboxes,allboxes
mustbemark‐  (returningtheproductwithoutitsoriginalpackagingingood,
edwiththeRMANumber.PlacetheRMANumbernearthe  newconditionmaycausetheincursionofadditionalfees).
returnaddressinlarge,boldprint(approx.2”inheight).  Packthisboxwithinanothershippingcontainerorbox. 

MarktheshippingboxorcontainerwithyourRMANumber.
PlacetheRMANumbernearthereturnaddressinlarge,
boldprint(approx.2”inheight).
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7.Shipyour“SERVICEREPAIRONLY”returnto:  7.Shipyour“CREDITRETURNSONLY”returnto: 
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 R.L.DrakeHoldings,LLC.R.L.DrakeHoldings,
LLC.
 Attn:ProductServiceReturnsAttn:ProductCreditReturns
 9900SpringboroPikeOneJakeBrownRoad
 Miamisburg,OH45342OldBridge,NJ08857
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*NOTE:AllCreditReturnsaresubjecttoa15%RestockFee
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*NOTE:AllshipmentsaretobePRE‐PAIDbyth
esender
.NOCOD’swillbeaccepted.
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IFYOUNEEDTECHNICALHELP
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CallourCustomerService/TechnicalSupportlineat+1(937)746‐6990between8:00A.M.and4:00P.M.EasternStandardTime,weekdays.Pleasehavetheunit’sserial
numberavailable.Wewillalsoneedtoknowthespecificsofany
otherequipmentconnectedtotheunit.Whencalling,pleasehavetheunitupandrunning,nearthephone
ifpossible.
Ourtechnician(s)willlikelyaskcertainquestionstoaidindiagnosisoftheproblem.Also,haveavoltmeterhandy,ifatallpossible.
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DRAKEalsoprovidestechnicalassistanceby Email: [e-mail]
m
Fax: (937)806‐1510. 
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Manyoftheproductsthataresenttousforrepairareinperfectworkingorderwhenwereceivethem.Fortheseunits,thereisastandardcheckoutfeethatwillbecharged.
Pleaseperformwhateverstepsareapplicablefromtheproduct’sInstruc
tionManualbeforecallingorwriting‐thiscouldsaveunnecessaryphonecharges.Pleasedonot
returntheproductwithoutcallingDrakeServiceandfollowingthestepsabovefirst;itispreferredtohelptrou bleshoottheproblemoverthephone(orbyEmail)first,saving
youbothtimeandmoney.