User guide

161CL–Customer Lookup HP–Home Page PIN–Personal Identification Number VI–Visual Invoice
Payment Exceptions View
RESOLVING SUBMITTED EXCEPTIONS
These exceptions are typically difficult to deal with since it is unknown
if the payment processor or bank has processed the transmitted batch
transactions. Fortunately, these problems do not occur frequently. If the
batch has been processed and no acknowledgment received, re-
submitting the batch will likely result in duplicate charges for the same
orders.
In most instances, the payment processing software used with SPOT
(ICVerify or PCCharge) will have knowledge of the status of the batch in
question. Contact technical support for help accessing payment process-
ing software batch status reporting. It may be necessary to contact the
payment processor to determine batch status.
11
11
1 If the batch has not been processed, use Re-Submit action button.
22
22
2 If the batch has been processed, use Close Order action button.