User guide

238 A/R–Accounts Receivable CC–Credit Card CCOF–Credit Card On File CV–Customer View
ORDER RELATED EXCEPTIONS
Order-level changes are accessed via
VIVI
VIVI
VI Order View [F7] button (selectively
available from various areas in the system). Direct access from Detail
function buttons automatically preselects the appropriate Order View
tab. The following descriptions assume the Order View is selected and
displaying the General tab. Upon entry of the Order View, all tabs
contain currently selected order-level data.
PINPIN
PINPIN
PIN access is not shown, but
in most cases, configuration can be set to require it. Press the OK [F12]
button to exit the Order View and update changes or the Cancel [Esc] button
to exit with no changes.
Reprint an Invoice
0101
0101
01 Select the Reprint Invoice [F9] Task button
Reprint Demand Tags
0101
0101
01 Select the Preprint Tags Task button
(NOTE: Active only for demand printed tag configuration.)
Void an Order
0101
0101
01 Select Void Task button—>Void Reason list
0202
0202
02 Select Void Reason, press OK—>”Void” watermark appears on
VIVI
VIVI
VI
0303
0303
03 Select OK [F12] to save voided invoice—>Void print dialog
0404
0404
04 Select Yes [F12] to reprint invoice
Redo an Order
0101
0101
01 Select Item in
VIVI
VIVI
VI—>Item highlighted yellow
02 02
02 02
02 Select Redo Task button—>Redo Verification dialog
0303
0303
03 Select Yes [F12] to confirm redo action—>Redo Reason list
0404
0404
04 Select Redo Reason
0505
0505
05 Select OK [F12] button to complete redo
Make Payment Against an Order
0101
0101
01 Select Make Payment Task button—>Make Payment dialog
0202
0202
02 Select Tender Type
0303
0303
03 Enter amount received
0404
0404
04 Select Finish [F12] button—>General tab
Assign Order to a Different Customer
0101
0101
01 Select Reassign Customer Task button—>
CLCL
CLCL
CL view
0202
0202
02 Select customer for order reassignment
0303
0303
03 Select Finish [F12] button
0404
0404
04 Select Yes [F12] button to confirm reassignment—>General tab