Instruction Manual

- 99 -
U s e r M a n u a l D r e a m b o x D M 8 0 0 H D P V R
14. Troubleshooting
Problem Possible cause Solution
Faulty wiring Check wiring and connections
Faulty LNB Exchange LNB
Wrong Tuner setting
Review settings
(see 11.1 DVB-S configuration)
No audio, no video,
OLED-Display lit
Dish aligned incorrectly Realign dish
Heavy rain or snow Remove snow from dish
Dish aligned incorrectly Realign dish
Dish is too small Install larger dish
Beamlike blackouts in the video
An obstacle between dish and
satellite (e.g. house or tree)
Reposition dish so it has a
clear “view” towards the
satellite
Dish aligned incorrectly or
faulty
Check dish
Channel is transmitted in a new
slot
Start service scan
(see chapter 11)
No reception on a channel that
was working before
The transmission of the
channel was terminated
You cannot record anything
anymore
Hard disk is full
Delete no longer needed
recordings
Batteries are inserted
incorrectly
Remove batteries and check
polarity
Batteries are empty Insert new batteries
Wrong remote control mode
(Dream-Mode, TV-Mode)
Press Dream-Mode or TV-
Mode button
Remote control is not working
Software is not reacting Reboot Dreambox
Dreambox does not react Dreambox is locked up Reboot Dreambox