User manual

Chapter 10

Troubleshooting

Problem Possible cause Solution

No audio, no video, OLED-Display

lit

Faulty wiring Check wiring and connections

Faulty LNB Exchange LNB

Wrong Tuner setting Review settings (see chapter 7.1

DVB-S2 Tuner-Conﬁguration on

page 58)

Dish aligned incorrectly Realign dish

Beamlike blackouts in the video Heavy rain or snow Remove snow from dish

Dish aligned incorrectly Realign dish

Dish is too small Install larger dish

An obstacle between dish and satel-

lite (e.g. house or tree)

Reposition dish so it has a clear

“view” towards the satellite

No reception on a channel that was

working before

Dish aligned incorrectly or faulty Check dish

Channel is transmitted in a new slot Start service scan (see chapter 11)

The transmission of the channel

was terminated

————

You cannot record anything any-

Hard disk is full Delete no longer needed recordings

Remote control is not working Batteries are inserted incorrectly Remove batteries and check polar-

ity

Batteries are empty Insert new batteries

Wrong remote control mode

(Dream-Mode, TV-Mode)

Press Dream-Mode or TV-Mode

button

Software is not reacting Reboot Dreambox

Dreambox does not react Dreambox is locked up Reboot Dreambox