Installation & Assembly

Troubleshooting

Prior to contacting DreamLine® Customer Service, please have the following information

readily available:

- Purchase Order Information

- Name, PO Number, Dealer/Vendor Name, etc.

- SKU/Model Number (see Pages 23-25)

- Factory Part Information (see Pages 23-25)

Problem/Symptom Suggested Solution

Missing Parts

•Check all shipping/packaging material for missing parts/components.

•If not found, contact DreamLine Customer Support [1-855-831-2126] to order

factory part replacement.

Magnetic Strike Vinyl (#07) is not creating a tight

seal.

•Inspect the Magnetic Vinyl Seal (#07) for proper installation so that the

magnets attract and create a tight seal.

•See Step 10 for an image of the correct installation method.

Water Leakage: underneath Bottom Guide Rail (#03)

•Make certain that the bottom rail is tight to the threshold and that silicone is

creating a seal along the entire length of the bottom rail.

•If the bottom rail is not making contact with the threshold, it may be necessary to

redo Steps 4-5 to create a better seal.

Water Leakage: Inline Panel/Door Glass (#05/04)

•Starting from the bottom, confirm that the Push-in Glazing Vinyl (#09) is

correctly inserted into the glass profile. [see Fig 7]

•If possible, direct the flow of water away from the area.

Door Glass (#04) is not rolling smoothly/closing

tightly.

•Use a #2 phillips screwdriver to evenly adjust the Top Wheel Assemblies

(#17a) until the Door Glass (#04) rolls smoothly and tightly closes. [see Fig 9.4]

•The top wheel assemblies for both doors will need to be adjusted so that the

magnetic vinyls will create a tight seal when the doors are closed.

Inline Panel Glass (#05) shakes/rattles while in

operation.

•Starting from the bottom, confirm that the Push-in Glazing Vinyl (#09) is

installed tightly between the Inline Panel Glass (#05) and Glass Profile (#02).

•Inspect the Glass Clips (#16) for correc

t installation and tighten if necessary.

[see Step 7]

PRIME Shower Enclosure Manual Ver 2 Rev 1b 03/2019