If it appears that you are missing Washers) To Use 3 way Water Diverted of other part(s), or have a defective part, To change water flow, turn Diverted Switch 90° with Knob pointing call Customer Care to get fee in the shutoff direction (Fig. 6). Point Lever STRAIGHT to use Hand replacement sent fo you Shower, DOWN fo use Shower Head or UP to use combination of both, within 24 hours. To Adjust Angle of Hand Shower Route Holder in vertical directions to set desired Hand Shower angle.