Use and Care Guide

Troubleshooting Your 1000 Pro Series

Troubleshooting Your 1000 Pro Series 18

Below are some simple steps to troubleshoot the most frequent issues our users experience.

If your issue is not listed in this section, or you feel in any way confused, please feel free to

Call us at 1-844-374-6576, or email us at support@drinkpod.com.

Issue #1:

My 1000 Pro Series is dispensing slowly.

Solution 1: Check to ensure you home’s water line is providing sucient water pressure.

Solution 2: Something may be restricting water ow. Is a section of tubing pinched? Are all

of the valves between your water source and the 1000 Pro Series open as far as they’ll

go?

Solution 3: Your lter(s) may need replaced. Filter(s) will slowly become more clogged

by the contaminants they lter out, slowing water ow. The lifespans we list are average,

and may vary greatly for those with abnormally high contaminants in their water.

Solution 4: If you are using the optional external lter, and have not ascertained whether

or not it is necessary, you can try removing it. Remember, it is only recommended for

scenarios where their are higher than normal levels of large particle contaminants

present, to extend your primary lters lifespan. If such contaminants are not present in

signicant quantities, it will be ineective, and possibly unnecessary.

Solution 5: As a nal solution, if your water source doesn’t require sub-micron ltration, you

can swap your primary lter with a Polishing Filter (KMFLTEZ4) that can be purchased

separately from the Drinkpod website, Drinkpod.com, and select retailers. In comparison

to the primary ULTRA+3 Filter (KMFLTEZ5) that was included with your 1000 Pro Series,

it trades o sub-micron ltration capabilities for a higher ow-rate, and extended

lifespan.

Issue #2:

My lter lifespan seems very short.

Solution 1: Are your lters in the wrong order? Review the order in which you’ve installed

your lters, and ensure they match the correct order shown here, “Filter Details” on

page 6. Instructions for moving and replacing lters can be found here, “Replacing

Your ’s Filters” on page 13.

Solution 2: Filters will slowly become more clogged by the contaminants they lter out,

slowing water ow. The lifespans we list are average, and may vary greatly for those