Instructions / Assembly
Troubleshooting Your DRINKPOD 5-1
Troubleshooting Your DRINKPOD
Below are some simple steps to troubleshoot the most frequent issues our users experience.
If your issue is not listed in this section, or you feel in any way confused, please feel free to
contact us.
Call us at 1-844-374-6576, or email us at support@drinkpod.com.
Issue #1:
My DRINKPOD 6 is dispensing slowly.
Solution 1: Check to ensure you home’s water line is providing sucient water pressure.
Solution 2: Something may be restricting water ow. Is a section of tubing pinched? Are all
of the valves between your water source and the DRINKPOD open as far as they’ll go?
Solution 3: Your lter(s) may need replaced. Filter(s) will slowly become more clogged
by the contaminants they lter out, slowing water ow. The lifespans we list are average,
and may vary greatly for those with abnormally high contaminants in their water.
Solution 4: As a nal solution, if your water source doesn’t require sub-micron ltration, you
can swap your primary lter with a Polishing Filter (KMFLTEZ4) that can be purchased
separately from the Drinkpod website, Drinkpod.com, and select retailers. In comparison
to the primary ULTRA+3 Filter (KMFLTEZ5) that was included with your DRINKPOD 6, it
trades o sub-micron ltration capabilities for a higher ow-rate, and extended lifespan.
Issue #2:
My lter lifespan seems very short.
Solution 1: Are your lters in the wrong order? Review the order in which you’ve installed
your lters, and ensure they match the correct order shown here, “Filter Details” on
page 2-4. Instructions for moving and replacing lters can be found here, “Replacing
Your ’s Filters” on page 4-1.
Solution 2: In some rare scenarios a users water source has abnormally high levels of large
particle contaminants. Should this be your case, we oer oer a Particle Scrub Pod
with a much larger pore size that can be attached between your water source and
Drinkpod with a oating mount. While (unlike our competitors) we try to avoid using it
due to the reduction in owrate it creates, in some circumstances it can act as a gate
keeper, and extend the primary lters lifespans.
To purchase this lter and mount, go to drinkpod.com/bigscrub
ADDITIONAL EXLANATION: Filters will slowly become more clogged by the
contaminants they lter out, slowing water ow. The lifespans we list are average, and may
vary greatly for those with abnormally high contaminants in their water.