Specifications

DRI-STEEM XT Electrode Steam Humidifier Installation, Operation, and Maintenance Manual • Page 53
Troubleshooting
Maintenance
1. Review possible causes and recommended actions in the
Vapor-logic4 Installation and Operation Manual.
2. If you are still having problems, call us.
If the Troubleshooting guide does not help you solve the
problem, call us with the following information available:
• Product name, firmware version, and serial number
The product name and serial number are on the nameplate
on the right side of the XT humidifier and XTSB.
To access the firmware version:
Keypad/display: Select Diagnostics in the Main menu, select
Humidifier info, scroll down to Firmware version.
Web interface: Click Diagnostics in the toolbar, click
Humidifier info, see Firmware version below.
• Problem definition
Example: water leaking, low humidity, high humidity, etc.
• When problem began
Example: Always, after remodel, after a change in weather, etc.
• System changes
Example: Pressure, new service, new controller, relocation,
change in maintenance, etc.
DRI-STEEM Technical Support
Have the following information ready before calling Technical
Support (at 800-328-4447):
Humidifier model number _________________________________
Humidifier serial number _________________________________
Firmware version ________________________________________
Problem definition _______________________________________
When problem began _____________________________________
Error codes and quantity/frequency of codes __________________
_______________________________________________________