UltraFold Auto Folding Scooter Instructions for use
CONTENTS 1. INTRODUCTION 2. CONTACT INFORMATION 3. PRODUCT DESCRIPTION 3.1 Environment 3.2 Intended User Group 3.3 Intended Use 3.4 Indications 3.5 Product Overview 4. SAFETY 4.1 Warnings & Cautions 4.2 Risk Assessment 4.3 Contraindications 4.4 Scooter Loading 4.5 Training 4.6 General Warnings 5. TRANSPORT & STORAGE 6. SYMBOL DEFINITION 7. PARTS IDENTIFICATION 8. CHARGING & PREPARING FOR USE 8.1 Charging the Battery 8.2 Folding & Unfolding 8.3 Transferring Users 8.4 Handlebar Height Adjustment 8.
1. INTRODUCTION Thank you for purchasing this product. These instructions for use should be read carefully and understood before operating the scooter. Improper use or unfamiliarity of the scooter may result in harm, injury or traffic accidents. A repair maintenance record chart and quick start guide are also included at the back. Keep this manual with the scooter, or in a safe place. Contact your dealer or check our website for the latest version of this document.
3. PRODUCT DESCRIPTION 3.1 Environment The UltraFold Auto Folding Scooter can be used in both indoor and outdoor environments, where appropriate. The UltraFold Auto Folding Scooter can be used on flat, even path surfaces, however the user should avoid grass, gravel, gradients greater than 6° and motorised roads. Additional care should be taken to avoid inclement weather and wet surfaces. 3.2 Intended User Group The UltraFold Auto Folding Scooter is intended for a single user of weight up to 115 kg (18st).
3.5 Product Overview This product has been designed to provide a comfortable and secure solution for users who have difficulty walking long distances and are capable of operating a compact mobility scooter. The product is a class A scooter (under EN 12184:2014), class I medical device and class 2 invalid carriage (under The Use of Invalid Carriages on Highways Regulations 1988). As a Class A scooter, this scooter is compact, manoeuvrable and intended primarily for indoor use. The rated slope is 6°.
4. SAFETY 4.1 Warnings & Cautions Warning Warnings in this user manual highlight potential hazards that if disregarded could lead to injury or death. Cautions in this user manual highlight potential hazards that if disregarded could lead to equipment damage or failure. Caution 4.2 Risk Assessment Before using the scooter, a risk assessment must be performed by a competent individual to ensure the safe use of the scooter on a user-by-user basis.
4.4 Scooter Loading The maximum user weight of the scooter is: 115 kg (18 stone) Maximum user weight is the sum of the user mass and the mass of ancillary attachments or accessories. Exceeding the maximum weight capacity will void your warranty. Drive DeVilbiss Healthcare Ltd will not be held responsible for injury and / or damages resulting from failure to observe weight capacities. • • Warning • The maximum load is for the scooter to be occupied by one person only.
• • • • • • • Warning • • • • The scooter is to be installed and put into service following the information provided in these instructions for use. Any serious incident that has occurred in relation to the device should be reported to the dealer and manufacturer. Avoid unnecessary movement of the scooter. The scooter is designed for occupants who weigh less than 115 kg; overloading may put the user at risk of falling or entrapment.
5. TRANSPORT & STORAGE Environmental conditions for transport and storage: Ambient temperature: -20°C to +45°C These conditions should be followed when transporting or storing the scooter: • • • • • • • The scooter should be stored fully folded, on a flat and level floor. Always fully charge, then remove the battery prior to long-term storage. The scooter should be stored in clean and dry conditions. Cover to protect from fluid ingress, dirt, dust, extreme temperatures etc.
• • • Warning Improper storage of your scooter may result in permanent damage to the frame and electronics. Do not sit on the scooter while in a moving vehicle. To prevent the risk of cross infection, prior to removal, transport or storage, ensure the scooter has been cleaned and disinfected in line with section 10 of these instructions for use.
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Symbol Description Serial number REF # QTY Product code Model Number Quantity UK Responsible person Authorised EU Representative Manufacturer Date of manufacture Importer Distributor W.E.E.E Label - Found on individual parts of electrical system (Waste Electrical and Electronic Equipment) Refer to section 13) Keep away from rain Beware of trapping points This device must not be used as a seat in a motor vehicle.
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8. CHARGING & PREPARING FOR USE • • • Warning • Before preparing the scooter, ensure these instructions have been read and fully understood. Prepare the scooter indoors before exposing in wet conditions – risk of electric shock. Only competent persons are to prepare the scooter for use. If in doubt, contact your dealer or Drive DeVilbiss Healthcare Ltd.
The battery light on your charger indicates different charge statuses. The table below shows the lighting modes. Any other signals may indicate faulty equipment. Light indicator Status Red Charging is in operation Green Bulk charging (95% charge) is complete and the charger is trickle charging the battery. Note: The light on the charger is also green when the charger is not charging.
8.2 Folding & Unfolding Prior to using your scooter, familiarise yourself with the automatic folding and unfolding feature through either the keyless remote or buttons integrated on the rear of the scooter. • • • Warning Caution • Some components of your scooter are heavy, and you may need assistance to lift or carry. Please refer to section 14.1 for component weights. Do not make any adjustments while an occupant is seated in the scooter. Always fully unfold the scooter before use.
6. To fold the scooter without using the remote FOB press and release the RED button on the rear left-hand-side of the scooter (pictured). The scooter will start folding and will automatically stop when complete. TO UNFOLD THE SCOOTER: 1. Switch the scooter on and off with the key. Ensure the scooter is switched off and the rear wheels are on the ground. 2. To unfold the scooter press and release the GREEN button on the rear righthand-side of the scooter (pictured), or the GREEN button on the remote fob.
8.3 Transferring Users Always have an attendant present while transferring in and out of your scooter. Safely reduce the distance between your scooter and the object you are transferring onto, and turn the power off. Position yourself as far back as possible before transferring, and never place your weight or downward force on adjustable parts. Warning 8.4 Handlebar Height Adjustment Turn the large adjustment knob on the front of the tiller anti-clockwise to release the handlebar.
9. OPERATION OF THE SCOOTER 9.1 Operational Limits Ambient temperature: -10°C to +45°C In extremely cold conditions your batteries may freeze depending on the battery charge, usage, and composition of the batteries. In extremely hot conditions your scooter may operate at a lower speed. This is due to the safety mechanism built into the unit to prevent damage to the gearbox and other electronic functions when operating too hot.
Key Ignition. The key ignition acts as the power switch for the scooter. To switch the power on, turn the key clockwise and battery gauge should illuminate. To switch the power off, turn the key anti-clockwise, after which the battery gauge should switch off and the key can be removed. Do not turn the ignition off whilst driving as this will lead to an emergency stop and possible risk of damage or injury. Warning Speed Dial. Turn the speed dial to determine the maximum speed of the scooter.
9.3 Battery Gauge The battery gauge on the tiller console lights LEDs to show remaining power: Green (3 or 4 LEDs lit) — 40–100% capacity Yellow (2 LEDs lit) — draining charge (10–30%) Red (1 LED lit) — immediate recharge is necessary. The remaining power indicated by the battery gauge will vary by the driving time incurred and how you drive. Repeated starting, stopping and climbing will consume power more quickly. • • Warning Do not operate both left and right hand sides of the wigwag simultaneously.
9.4 Driving & Braking You must exercise awareness, caution, care, and common sense when operating your scooter. Always keep in mind your own limitations and substance use. Users may encounter difficult manoeuvring situations such as narrow doorways, travelling up and down ramps, cornering, and travelling on uneven terrain. Be sure to lower the speed, take your time, and carefully manoeuvre the scooter.
To move forward, squeeze the right hand side of the wigwag paddle with your hand towards you whilst holding the handle bars. Squeeze the left hand side of the wigwag paddle towards you and the scooter will move backwards. Your scooter is equipped with two types of brake systems: • • Regenerative brakes – when the throttle is returned to the centre position, or stop neutral position, regenerative brakes use electricity to quickly decelerate the vehicle.
9.5 Steps, Kerbs & Fixed Obstacles Use extreme caution when operating your scooter near kerbs, porches, stairs, escalators, drop-offs, unprotected ledges, and raised areas. Approach slowly, and make sure the front of the scooter is perpendicular to the obstacles. To manoeuvre up a fixed obstacle – Increase the forward speed until the scooter has cleared the obstacle, and then you may reduce the speed or return the throttle to neutral.
9.6 Inclines Use caution when approaching inclines or declines; if necessary lower the speed before travelling on a slope. When travelling up an incline, try to keep the scooter moving forward. If you must come to a stop, use caution and slowly accelerate the scooter forward. When travelling down an incline, lower the speed on your scooter to the slowest setting, and proceed cautiously.
9.7 Outdoor Operation & Inclement Weather Precautions While your scooter is purposed for indoor use to assist you in daily living activities; we understand there are times you need to operate the scooter outdoors, so has been designed to perform on level outdoor surfaces. Exposure to inclement weather should always be avoided. If you find yourself caught in inclement weather while operating your scooter, proceed to the closest shelter immediately.
10. CLEANING • • • Warning • • • • Caution • Always disconnect the scooter from the mains supply prior to cleaning. Cover the connection ports to protect them from ingress. PPE must be worn during manual decontamination to prevent the risk of infection. Regular cleaning and disinfection of the scooter and relevant parts will help to prevent the risk of cross-infection. Clean and disinfect the device and relevant accessories between users to avoid risk of cross-contamination.
11. MAINTENANCE & SERVICING • • • Warning • • Caution Always disconnect the scooter from the main power supply prior to performing any maintenance procedures (where viable). Never attempt to deconstruct the enclosures, re-wire any components or replace internal battery components. Modification of the scooter is not allowed without the permission of the manufacturer and electrical system components are only to be replaced by authorised service personnel.
For Service & Support outside the UK, please contact the local distribution company from where this equipment was purchased. Failure to do so may result in the manufacturer’s warranty becoming void. If there are any signs of damage, or the scooter is not performing as it should, withdraw it from service until the scooter has been repaired and is fit for use. Preventative maintenance is key to keeping your scooter in prime operating condition.
11.3 Fault Finding Listed below are flashing modes for the battery indicator. The number of flashes indicate a set of electrical faults that may occur within the service life of the scooter. If a fault does occur, please try the following suggestions, as these may help in diagnosing or resolving the fault. If the charging cable seems to be faulty, use a replacement charger. Contact your provider for order codes to purchase replaceable parts. Flash sequence Status 1 Flash Low Battery.
12. DISPOSAL OF PARTS When the scooter, the electrical system or any associated packaging and accessories have come to the end of their useful life, follow W.E.E.E. (Waste Electrical and Electronic Equipment) policies, local and national regulations for recycling and disposal. Individual parts can be separated and disposed according to the type of material. The electrical components of the scooter should not be disposed in municipal waste.
13. ELECTROMAGNETIC COMPATIBILITY (EMC) Electromagnetic interference (EMI) tests have shown to produce adverse effects on the performance and control of electrically powered mobility devices. EMI can be produced from different sources, such as cellular phones, amateur radio transmitters (HAM), microwave signals and emergency vehicle transceivers. The EMI produced from hand-held radios are of special concern. The EMI waves can cause unintentional movement of the scooter, or damage to the controller.
14. SPECIFICATION 14.1 Scooter Data Product name: Models: UltraFold Auto Folding Scooter HW011COP-U, HW011PUR-U, HW011RD-U Product codes: S21F-COP-U - Copper S21F-PUR-U - Purple S21F-RD-U - Red Top Speed* Maximum Range* Rated slope Maximum Stability Angle Ground Clearance Turning Radius 4 mph (6 kph) 7.5 miles (12 km) 6º 6º (static) 3º (dynamic) 2.5cm (1") in centre, 1.
14.2 Electrical Data Charger in: 110/240V 50/60Hz Charger out: 24Vdc, 2.5 A off–board Motor: 180 W, 24 V Controller current: Dynamic 50 A Battery type: 24V, 11.5 Ah, Lithium-ion The rating of the battery pack is 25.2V / 289Wh. A material safety data sheet is available on request. Battery UN number: UN3480 — Class 9 is applicable. The battery charger is considered a detachable part of the scooter equipment.
15. WARRANTY Drive DeVilbiss Healthcare Ltd. guarantees this product is free from defects in material and workmanship under normal use for 2 years (1 year for scooter parts and accessories, 1 further year for main frame, seat post, platform and frame welds only) from the date of purchase from Drive DeVilbiss Healthcare Ltd, and its subsidiary companies or its authorised dealers (Your Supplier).
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17. QUICK START GUIDE 1. Unpack the scooter and position on the ground, as shown below 2. The battery is already in position but requires connecting. Connect the two blue connectors together, and then connect the two black connectors together. 4. Push the cables in the small void behind the battery. Install the battery cover over the battery compartment (as shown below) 5. Press the yellow reflector on each side of the scooter and raise the armrests into position. Lift up the seat backrest. 6.
18. MAINTENANCE RECORD CHART Inspect your scooter routinely for service issue or wearable items.
Drive DeVilbiss Healthcare Ltd Sidhil Business Park, Holmfield, Halifax, West Yorkshire, HX2 9TN, Great Britain Tel: 0845 0600 333 Email: info@drivedevilbiss.co.uk www.drivedevilbiss.co.uk Drive DeVilbiss Sidhil Ltd. 4 Trench Road, Mallusk, Newtownabbey, BT36 4TY, Northern Ireland Emergo Europe Prinsessegracht 20, 2514AP, The Hague, Netherlands Heartway Medical Products Co., Ltd.
