Specifications

drobo.com | Getting Started Guide for Your Drobo / Pro / S |

Troubleshooting Your Setup

If…

You are on steps for “Turning on Your Drobo Device and Formatting the Drives” on page 16

and your computer appears to be hung while formatting the drives with the following dialog

box displayed (and it has been more than twenty minutes)…

Then…

Use your operating system’s utility to force an end to the formatting process, power down

your computer and restart it. After your computer has re-gained power, repeat the steps in

“Turning on Your Drobo Device and Formatting the Drives” on page 16.

If this recurs, repeat the above process, but before repeating the steps in “Turning on Your

Drobo Device and Formatting the Drives” on page 3, uninstall Drobo Dashboard and re-install it

from the Resource CD.

If…

You would like to share your Drobo device between different computers, such as a

Macintosh and a Windows-based computer…

Then…

You can employ one of two methods to do this.

You can format the drives in your Drobo device with a file system that several computers

understand. Using the “FAT32” formatting option from Drobo Dashboard ensures that

Macintosh and Windows-based computers will be able to read and write data on the

Drobo device. Note, however, that FAT 32 is an older file system format that is generally less

protective of your data than modern (journaled) file systems. It also has slower performance

and file size limitations.

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capabilities, which you can use to share your Drobo device with other computers on your

network. Note, however, that the computer which is sharing the Drobo device must be

turned on in order for others to access it.