User guide

Drobo 5N Getting Started Guide 41
manufactured from new or serviceable used parts and is at least functionally equivalent to the
original Product; or (3) refund the purchase price of the Product. If we decide to refund You the
purchase price, You must first provide us with proof of purchase and return the defective Product
to us. Contact support to obtain a Return Material Authorization ("RMA") number. Telephone
numbers and details how to submit a request online are at
http://www.drobo.com/support/contact-
support.php. You must pack the Product in appropriate protective packaging and return the unit
at your own cost. The returned Product will become our property.
IMPORTANT EXCLUSIONS AND LIMITATIONS
We don't manufacture the data drives on which your data and content is stored, and so we are
not responsible under this Limited Warranty for any issues, including defects and performance
problems, in those drives. When you return Products to us under this Limited Warranty, you must
take the drives out of the Product first because problems with a drive should be dealt with under
the warranty provided by its manufacturer, including where even if the drive is bought together
with a Product. Please note the instruction manuals’ warnings including the advice not to turn
your Product off whilst data is being copied across drives (in 'relayout') as you risk losing data.
For these reasons, we do not accept any responsibility under this Limited Warranty for
any data, including any lost or corrupted data, no matter how and why this may occur.
Back-ups: You should make periodic backup copies of the data and programs contained on the
Product's hard drive to protect Your data and as a precaution against possible operational
failures. Before You deliver your Product for warranty service it is Your responsibility to keep a
separate backup copy of the system software, application software and data, and disable any
security passwords. You will be responsible for reinstalling all such software, data and
passwords.
The Limited Warranty does not apply to any hardware or equipment that is not a Product (see
"What this document is about" above) or any software, even if packaged or sold with Product.
Manufacturers, suppliers, or publishers, other than Drobo may provide their own warranties to
You. DROBO IS NOT RESPONSIBLE FOR DAMAGE ARISING FROM FAILURE TO FOLLOW
INSTRUCTIONS RELATING TO THE PRODUCT'S USE AND/OR STORAGE.
In no event does this limited warranty apply: (a) to damage caused by use with equipment or
hardware that is not a Product (see "What this document is about" above); (b) to damage caused
by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) loss passwords;
(d) to damage caused by operating the Product outside the permitted or intended uses described
by Drobo; (e) to damage caused by service (including upgrades and expansions) performed by a
party other than an authorized representative of Drobo or a Drobo Authorized Reseller; (f) to a
Product or Product part that has been modified to significantly alter functionality or capability
without the written permission of Drobo; (g) to consumable parts, such as batteries, unless
damage has occurred due to a defect in materials or workmanship in the Product; or (h) if any
Drobo serial number has been removed or defaced.
No Drobo reseller, agent, or employee is authorized to make any modification, extension, or
addition to this warranty on behalf of Drobo.
Consumer users
Where you have bought the Product primarily for domestic and non-commercial use, the following
limitation on Drobo’s liability under this Limited Warranty apply:
DROBO IS NOT RESPONSIBLE TO YOU FOR ANY BUSINESS LOSS OR DAMAGE (SUCH AS
LOSS OF PROFIT) OR FOR ANY LOSS THAT IS NOT A REASONABLY FORSEEABLE
CONSEQUENCE OF YOUR USE OF THE PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY
CLAIMS, TO FRAUD, AND PRODUCT LIABILITY CLAIMS WHERE PRODUCTS ARE UNSAFE.
Business users