User Manual

Table Of Contents
9711-26020-0001
Export Controlled See Page 3
Rev D
SECTION 6
TROUBLESHOOTING
Page 163 of 234
ARMOR X10gx Tablet Computer
PROBLEM
AREA
SYMPTOM ACTION FLOW
CHART
Power
System or
Battery
Charging/Fault LED
(indicator panel) is on
steady red.
The red LED will turn off when the
fault condition is removed.
Try removing external power (if
connected).
If the fault occurs on batteries only,
connect external power and
remove each battery one at a time.
If the fault persists, return the tablet
for repair.
Power
System or
Battery
Tablet will not power up.
TS-01
Run Tablet is locked up.
TS-05
Run Screen rolls, flashes, and
then tablet freezes up.
1. Remove both batteries and
connect AC adapter.
2. Reboot the tablet.
3. If tablet works normally,
reinstall one battery at a time
and reboot until problem
reoccurs.
4. Replace one or both batteries
as applicable.
Run Tablet shuts down on its
own.
1. Start
à
Control Panel
à
Power Options and check if
the computer has a shut down
setting to save power.
2. If no shut down option is
enabled, return tablet for repair.
Boot Up Tablet will not start boot
process. Power ok.
TS-02
Boot Up Tablet will not boot into
Windows.
TS-03
Wireless Cannot connect to a
wireless network.
TS-06
Ethernet/USB Ethernet or USB ports
not working.
Perform the procedure in
Returning the BIOS to its Default
Settings to reset the BIOS.