User Manual

SECTION 11
TECHNICAL SUPPORT
PAGE 179
9711-26400-0001
EXPORT CONTROLLED – SEE PAGE 3
Rev -
11. DRS TECHNICAL SUPPORT
Before You Contact Us
Please have your local technical personnel check for network or custom software problems
before contacting DRS Technical Support with a problem
.
How to Obtain Warranty Service
Before proceeding, please read the Error! Reference source not found..
Notice: DRS reserves the right to charge a No Fault Found (NFF) fee for any unit returned for
repair that is found to be fully operational.
1. Immediately notify DRS.
Inform DRS of your problem at one of the numbers below, or notify an authorized DRS Reseller.
In North America, call:
[phone] or [phone] – 24 hrs, 7 days a week
In the UK, call:
44-(0)-1252-730716
In Europe, call:
49-2246-915-99-77
2. Obtain a Return Merchandise Authorization (RMA) Number.
If it is determined that your product needs to be returned for replacement or repair, a customer
service representative will give you an RMA number. The RMA number is required to return any
product to DRS, regardless of the reason for the return.
3. If you want to use our online RMA service, please ask for a Username and Password.
To access our online RMA service:
1) Go to
www.drsarmor.com.
2) Click on the Support tab and select Online RMA.
3) At the login screen, enter your Username and Password.
4) Click on Send.
5) Fill out the online form.
6) Print a copy of the form for your records.
7) Select Send.
4. Include the Following Required Information with Your Product(s):
• Company name, address and telephone number.
• RMA number received from DRS (if applicable).