User's Manual

SECTION 10 TECHNICAL SUPPORT Page 181
9711-26020-0001
Export Controlled – See Page 3
REV B
MODEL X10 TABLET COMPUTER
10 DRS Technical Support
Before You Contact Us
Please have your local technical personnel check for network or custom software problems
before contacting DRS Technical Support with a problem.
Also, please read the
Warranty Information to verify your warranty status
How to Obtain Warranty Service
Notice: DRS reserves the right to charge a No Fault Found (NFF) fee for any unit returned for
repair that is found to be fully operational.
1. Immediately notify DRS.
Inform DRS of your problem at one of the numbers below, or notify an authorized DRS Reseller.
In North America, call:
[phone] or [phone] – 24 hrs, 7 days a week
In the UK, call:
44-(0)-1252-730716
In Europe, call:
49-2246-915-99-77
2. Obtain a Return Merchandise Authorization (RMA) Number.
If it is determined that your product needs to be returned for replacement or repair, a customer
service representative will give you an RMA number. The RMA number is required to return any
product to DRS, regardless of the reason for the return.
3. If you want to use our online RMA service, please ask for a Username and Password.
To access our online RMA service:
1. Go to
www.drsarmor.com.
2. Click on the Support tab and select Online RMA.
3. At the login screen, enter your Username and Password.
4. Click on Send.
5. Fill out the online form.
6. Print a copy of the form for your records.
7. Select Send.
3. Include the Following Required Information with Your Product(s):
• Company name, address and telephone number.
• RMA number received from DRS (if applicable).
• Serial number of the product.
• Date of purchase.
• Your ship-to address and any special shipping requirements.