Specifications

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14. Product Support
Our Support Policy
We offer FREE support for the DTG Kiosk™. Operating the unit is easy so most of the support
you will need will involve problems in using the Epson 2100/2200 driver or printing from the
vast range of different graphic software programs.
Our FREE support is available either by phone or e-mail contact.
 Phone Support
While DTG Kiosk™ support is free it is not a toll free service. Phone support is available
between the hours of 8:30am to 4:30pm, Monday to Friday, AEST time, (Sydney, Australia).
You may also fax any questions you may have.
Support phone number: 1800 662255 (Australia only)
Support fax number: 02 9972 9400
Before calling, please have your serial number at hand with specific details of the problem. If
you have received an error message, please include the error number. You may find it easier to
fax your questions before calling our support line.
 E-mail Support
Email support is available at [e-mail]. While you may e-mail us at
any time, the support department is only available for replies during the office hours stated
above. Please make sure your e-mail includes your name, yourcompany name, phone number,
address details, the serial number of your machine and specific details of the problem you have
encountered (including any error messages and the error number).
Epson Support
The DTG Kiosk™ is NOT supported by Epson as it is a highly modified version of an Epson
2100/2200 with hundreds of additional parts that are not provided by Epson. While we have
approval from Epson to provide the Epson 2100/2200 Printer Driver, Epson willo not provide
support for this driver. You must obtain any support for the Epson Driver and any internal Epson
components you require from Impression Technology.
Third Party Software Support
We will make every attempt to help with printing from programs like Corel Draw, Photoshop,
Illustrator, etc., but we do not offer free support or training on these programs.
Impression Technology Pty Ltd
Unit 1 / 176 South Creek Rd
Cromer NSW 2099
Australia
Phone: [phone]
Fax: [phone]
Email: [e-mail]