User manual

32
E N G L I S H
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
My DUALphone
does not work
• The software needs to be updated
to the latest version.
• Go to the Setting menu and select Advanced settings and
Firmware update. Select the latest software version and
confi r m to update.
I cannot sign in to
Skype
• Skype does not accept your Skype
name and/or password.
• Check if you are using the correct Skype name and
password. Beware of upper-case/lower-case letters and
numeric numbers.
Screen displays:
“Network connection
lost” and the base
station light
indicator is blinking
slowly
• The Ethernet cable is not connected. • Check that the Ethernet cable between on the base
station and the LAN port on your broadband connection
(modem, router, hub, switch etc.) is connected properly.
I cannot make a
Skype call
• The Ethernet cable is not connected.
• The router or the modem is not
turned on.
• The base station cannot retrieve the.
IP address
• You are not signed in as a Skype user.
• Check that the Ethernet cable between on the base
station and the LAN port on your broadband connection
(modem, router, hub, switch etc.) is connected properly.
• Turn on the power to the modem or router and reset the
base station.
• In Internet settings, check that the IP mode corresponds to
the IP mode of your Internet connection or you are behind
a proxy server. Check the user manual for the proxy settings
guidance.
• Go to the status menu and select Sign in as a Skype user.
From there refer to the section “Sign in to Skype” in this
guide.
No display
• The batteries are discharged. • Charge or replace the batteries.
T ROU B L E SHO O T I NG
Check www.dualphone.net for more information.
UK DUALphone Inst.guide.indd 32 13/10/06 14:44:32