User manual

33
E N G L I S H
This is a guide to the most common problems that may occur
during installation or use of your DUALphone.
You can easily solve some of the problems yourself, but may
need your broadband service provider or landline provider to
help you with others.
PROBLEM POSSIBLE CAUSE SOLUTION
My DUALphone
does not work
• The software needs to be updated
to the latest version.
• Go to the Setting menu and select Advanced settings and
Firmware update. Select the latest software version and
confi r m to update.
I cannot sign in to
Skype
• Skype does not accept your Skype
name and/or password.
• Check if you are using the correct Skype name and
password. Beware of upper-case/lower-case letters and
numeric numbers.
Screen displays:
“Network connection
lost” and the base
station light
indicator is blinking
slowly
• The Ethernet cable is not connected. • Check that the Ethernet cable between on the base
station and the LAN port on your broadband connection
(modem, router, hub, switch etc.) is connected properly.
I cannot make a
Skype call
• The Ethernet cable is not connected.
• The router or the modem is not
turned on.
• The base station cannot retrieve the.
IP address
• You are not signed in as a Skype user.
• Check that the Ethernet cable between on the base
station and the LAN port on your broadband connection
(modem, router, hub, switch etc.) is connected properly.
• Turn on the power to the modem or router and reset the
base station.
• In Internet settings, check that the IP mode corresponds to
the IP mode of your Internet connection or you are behind
a proxy server. Check the user manual for the proxy settings
guidance.
• Go to the status menu and select Sign in as a Skype user.
From there refer to the section “Sign in to Skype” in this
guide.
No display
• The batteries are discharged. • Charge or replace the batteries.
T ROU B L E SHO O T I NG
UK DUALphone Inst.guide.indd 33 13/10/06 14:44:33