Warranty

DUCTLESSAIRE LIMITED MINI SPLIT WARRANTY
©2013 Ductless Supply LLC
A. 90 DAYS PARTS AND COMPRESSOR BASE WARRANTY: DuctlessAire products
are covered under warranty to the original non-registered owner for malfunctions
due to improper factory workmanship and/or defective materials under normal wear
and tear during the 90 days warranty period beginning from the date of purchase. In
order for the base warranty to be valid, the original products must be installed by a
currently licensed HVAC company in accordance with state and local code
regulations, good trade practices and manufacturer’s instructions. In states or
municipalities where state or local licenses are not required a NATE certification will
be honored. The non-registered owner will be required to present proof of the
original date of purchase, HVAC installation receipt. The defective part must be
returned to DuctlessAire in exchange for the replacement part. All shipping and
handling costs under this warranty will be the responsibility of the non-registered
owner.
B. TO QUALIFY FOR EXTENDED PARTS WARRANTY (SECTION E. BELOW)
91-365 DAYS EXTENDED PARTS WARRANTY: DuctlessAire products are
covered under warranty to the original registered owner (see section E. below) for
malfunctions due to improper factory workmanship and/or defective materials under
normal wear and tear (see section D. below) during extended warranty period
beginning from the day 91 of installation but not exceeding 18 months after the
registered owner’s purchase date. Should a replacement part be needed,
DuctlessAire will provide the replacement part free of charge and will continue
warranty coverage for the remainder of the original one year product warranty
period. All shipping and handling costs under this warranty will be the responsibility
of the registered owner.
C. TO QUALIFY FOR EXTENDED COMPRESSOR WARRANTY (SECTION E.
BELOW):
91-1825 DAYS EXTENDED COMPRESSOR WARRANTY: During the extended
compressor warranty period beginning from the day 91 of installation but not
exceeding 66 months after the registered owner’s purchase date, should the
compressor fail due to improper factory workmanship and/or defective material (see
section D. below), DuctlessAire will furnish a replacement compressor at no charge,
except for the shipping and handling costs which is the registered owner's
responsibility. Maximum of one compressor will be covered during extended
warranty period as long as all requirements of sections E. and F. below have been
met.
D. MAINTENANCE REQUIREMENTS: In order for these warranties (B & C above) to
be valid, the original products must be:
1) Properly registered (See E. Below),
2) Installed by a currently licensed HVAC company in accordance with state and local
code regulations, good trade practices and manufacturer’s instructions,
3) Covered by a currently licensed HVAC company’s maintenance plan consistent with
the manufacturer’s maintenance recommendations, and
4) The defective part must be returned to DuctlessAire in exchange for the
replacement part.
E. QUALIFYING FOR EXTENDED WARRANTY REGISTRATION IS NESSESARY:
In order to be eligible for coverage under extended warranty in its entirety, all
equipment/products must be registered with DuctlessAire within (10) Business days
of the completed installation. If registration is not completed within (10) business
days, the warranty period reverts to 90 days from the date of purchase. The return
of the owner registration card is not a condition of the warranty coverage but does
limit coverage as expressed herein. Please complete the registration card and
return it to the address on the card and keep a copy for your files. We recommend
you keep your copy filed with the HVAC installation receipt and paid invoice for
warranty proof as well as a copy of your maintenance plan. Once your registration
card is mailed to the address provided on the registration card and received,
DuctlessAire will have your registration information on file for extended warranty
coverage and will also enable DuctlessAire to contact you regarding your product in
the future should the need arise.
F. Commercial applications are covered to the original base warranty (see section A.
above) and are not eligible for extended warranty of sections B. and C. above.
G. RETURN POLICY: Defective part (s) must be returned to DuctlessAire in exchange
for the replacement part (s) and will become the property of DuctlessAire. All
shipping and handling charges incurred will be the responsibility of the
equipment/product owner.
H. TO OBTAIN WARRANTY SERVICE: Should a problem arise with your
equipment/product, contact the original installation licensed HVAC company and/or
the licensed HVAC unit maintenance plan contractor. If it is determined by the
licensed HVAC contractor that a replacement part/product is needed, the owner
must be in compliance with warranty requirements as specified herein and may be
required to provide documented proof, i.e. warranty card, HVAC installation receipt
and paid invoice, maintenance plan, etc.
I. THIS WARRANTY DOES NOT INCLUDE: Labor costs or any other costs incurred
after receipt of original product order, including but not limited to:
Equipment/Product/Systems installation or set up, any service and repair costs,
equipment/product removal and disposal, local building and electrical codes
compliance responsibilities, secondary or consequential property damages for any
reason, shipping and handling for returned defective equipment/products,
replacements parts, compressors or complete units. Freon, recovery and any
soldering cost is not covered. This warranty does not cover damages caused by: (a)
accident, abuse, negligence, or misuse; (b) operating the product in a corrosive
atmosphere containing chlorine, fluorine, or any other damaging chemicals; (c)
oxidation, corrosion, water, condensation damages, water conditions, freezing, fire,
or other abnormal environmental conditions; (d) improper matching or application of
the products or components; (e) lack of scheduled maintenance or failure to provide
proof of proper maintenance and service to the product according to the
manufacturer's instructions; (f) installation and operation of the product in a manner
contrary to the instructions of the manufacturer; (g) failure or damages due to
floods, winds, accidents, lightning, brownouts, blackouts, fluctuations in electrical
power, failure to start due to interruption and/or inadequate electrical service or
other acts of God or nature; (h) freight damages; (i) equipment used in a manner
contrary to the Operating Instructions; (j) failures of equipment or compressors due
to incorrect refrigerants contrary to manufacturer's recommendations and/or
damages or repairs required as a result of the use of used and/or recycled
refrigerant; (k) defects, failures or damage due to the use of any attachment,
accessories or components contrary to manufacturer's recommendations, or other
conditions beyond the control of DuctlessAire; (l) labor or other costs incurred for
diagnosing, repairing, removing, installing, shipping, servicing or handling or either
defective and/or replacement parts or new units, and lubrication; (m) installation,
modification, alteration, repair, or service by anyone other than an authorized
DuctlessAire dealer or a licensed contractor. This limited warranty also excludes all
costs of installation, disconnection or dismantling the product, parts used in
connection with normal maintenance such as filters or belts and owner-required
maintenance that are responsibility of the registered owner, any refrigerant charges,
disposal or recovery of refrigerants. Consult the instructions enclosed with the
product for information regarding recommended maintenance.
J. (a) No one is authorized to change this LIMITED WARRANTY in any respect, or to
create for us any other obligation or liability in connection with this product; (b) the
equipment rating plate must not be removed, or altered, or defaced.
K. YOUR ONLY REMEDIES ARE PROVIDED IN THIS LIMITED WARRANTY. ANY
EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY WHICH,
BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION
OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE TERM OF THIS
WARRANTY. UNDER NO CIRCUMSTANCES SHALL DUCTLESSAIRE BE
LIABLE TO THE OWNER OR ANY OTHER PERSON FOR ANY INCIDENTAL,
SPECIAL, OR CONSENQUENTIAL DAMAGES IN CONNECTION WITH THIS
PRODUCT, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH
OF CONTRACT OR OTHERWISE
L. Mismatched equipment will void all warranties.
M. The unit must be installed and located in the 50 states of the United States of
America or Canada.
N. This limited warranty applies only while the unit remains at the site of the original
installation and still in possession of the registered owner. This warranty is not
transferable.
For Warranty Service and Repair:
DuctlessAire Service Center
6221 Monticello Rd
Columbia SC 29203
Tel # [phone]
Fax # [phone]
Email: [e-mail]
Web-Site: www.ductlessaire.com