Installation and Operating Instructions

42 2160100227L02 2001V008
Troubleshooting
13.3 Fault on the unit
Fault Probable cause Solution
Unit not shown in the im-
aging software
Network cable not installed i Install the network cable.
No DHCP server connected
i It may take some time for the
imaging software to detect the
unit.
i Update the unit list.
Network configuration incorrect
i Configure the network correctly.
Unit does not switch on No mains voltage i Check the mains cable and
plug connection and replace if
necessary.
i Check the power supply unit.
i If the green status LED does
not light up, replace the power
supply unit.
i Check the mains fuse in the
building.
On / off switch is defective
i Inform a Service Technician.
Unit switches back off af-
ter a short time
Mains cable or power supply unit
plug not inserted correctly
i Check the mains cable and plug
connections.
Hardware fault
i Inform a Service Technician.
Mains supply voltage too low
i Check the mains voltage.
Unit is on but none of the
indicator LEDs are lit up
(status, error or operating
LEDs)
Display defective i Inform a Service Technician.
Unit not responding The unit has not yet completed
the startup procedure
i After switching on, wait 20 - 30
seconds until the startup proce-
dure has finished.
Unit is blocked by the firewall
i Enable the ports for the unit in
the firewall settings.
Image plate does not fit
into the intake slot
Incorrect cartridge used i Use the correct cartridge for the
size of image plate being used.
Light protection cover
slips into intake slot to-
gether with image plate
Incorrect cartridge used (too
large)
i Use the correct cartridge for the
size of image plate being used.
Cartridge display does not
light up
Cartridge not inserted correctly i Insert the cartridge correctly.
EN
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