Installation Guide
www.factorybuysdirect.com
200257-01A28
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Burner(s) does not light 
after ODS/pilot is lit
1. Burner orice is clogged.
2. Burner orice diameter is too 
small.
3. Inlet gas pressure is too low.
1. Clean  burner  orifice  (see 
Care and Maintenance, page 
23) or replace burner orice.
2. Replace burner orice.
3. Contact local gas supplier.
Delayed  ignition  of 
burner(s).
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Contact local gas supplier.
2. Clean burner (see Care and 
Maintenance,  page  23)  or 
replace burner orice.
Burner backring during 
combustion.
1. Burner orice is clogged  or 
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean  burner  orifice  (see 
Care and Maintenance, page 
23) or replace burner orice.
2. Contact dealer or customer 
service.
3. Replace gas regulator.
High yellow ame during 
burner combustion.
1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. Check  burner  for  dirt  and 
debris. If found, clean burner 
(see Care and Maintenance, 
page 23).
2. Replace gas regulator.
3. Contact local gas supplier.
Gas odor during com-
bustion.
1. Foreign  matter  between 
control valve and burner.
2. Gas  leak.  (See  Warning 
Statement at top of page 26).
1. Take  apart  gas  tubing  and 
remove foreign matter.
2. Locate and correct all leaks 
(see Checking Gas Connec-
tions, page 14).
Slight  smoke  or  odor 
during initial operation.
1. Residues from manufactur-
ing process.
1. Problem will stop after a few 
hours of operation.
Heater produces a whis-
tling noise when burner 
is lit.
1. Turning control knob to high 
position when burner is cold.
2. Air in gas line.
3. Air passageways on heater 
are blocked.
4. Dirty  or  partially  clogged 
burner orice.
1. Turn  control  knob  to  low 
position and let warm up for 
a minute.
2. Operate  burner  until  air  is 
removed from line. Have gas 
line  checked  by  local  gas 
supplier.
3 Observe  minimum  installa-
tion  clearances  (Figure  7, 
page 9)
4 Clean burner (see Care and 
Maintenance,  page  23)  or 
replace burner orice.
Heater produces a click-
ing/ticking noise just after 
burner is lit or shut off.
1. Metal  is  expanding  while 
heating or contracting while 
cooling.
1. This  is  common  with  most 
heaters.  If  noise  is  exces-
sive,  contact  qualied  ser-
vice technician.
White powder  residue 
forming  within  burner 
box or on adjacent walls 
or furniture.
1. When  heated,  the  vapors 
from  furniture  polish,  wax, 
carpet  cleaners,  etc.,  turn 
into white powder residue.
1. Turn heater  off  when  using 
furniture polish, wax, carpet 
cleaner or similar products.










