Installation Guide
www.factorybuysdirect.com
25200337-01A
Problem Possible Cause Corrective Action
ODS/pilot lights but ame 
goes out when control 
knob is released.
1. Control  knob  is  not  fully 
pressed in.
2. Control knob is not pressed 
in long enough.
3. Equipment  shutoff  valve  is 
not fully open.
4. Thermocouple connection is 
loose at control valve.
5. Pilot  flame  not  touching 
thermocouple, which allows 
thermocouple to cool, caus-
ing pilot ame to go out. This 
problem could be caused by 
one or both of the following:
  A) Low gas pressure
  B) Dirty or partially clogged 
ODS/pilot
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After  ODS/pilot  lights,  keep 
control  knob  pressed  in  30 
seconds.
3. Fully open equipment shutoff 
valve.
4. Hand tighten until snug, and 
then tighten 1/4 turn more.
5. A)  Contact  local  natural  or 
propane/LP gas company
  B)  Clean  ODS/pilot  (see 
Care and Maintenance, page 
22) or replace ODS/pilot as-
sembly 
6. Replace thermocouple.
7. Replace control valve.
Burner(s)  does  not  light 
after ODS/pilot is lit.
1. Burner orice is clogged.
2. Burner orice diameter is too 
small.
3. Inlet gas pressure is too low.
1. Clean  burner  orifice  (see 
Care and Maintenance, page 
22) or replace burner orice.
2. Replace burner orice.
3. Contact local gas supplier.
Delayed  ignition  of  
burner(s).
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Contact local gas supplier.
2. Clean burner (see Care and 
Maintenance,  page  22)  or 
replace burner orice.
Burner backring during 
combustion
1. Burner  orice  is  clogged  or 
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean  burner  orifice  (see 
Care and Maintenance, page 
22) or replace burner orice.
2. Contact customer service.
3. Replace gas regulator.
High yellow ame during 
burner combustion
1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. 
Check burner for dirt and debris. 
If found, clean burner (see Care 
and Maintenance, page 22).
2. Replace gas regulator.
3. Contact local gas supplier.
Gas odor during  com-
bustion.
1. Foreign  matter  between 
control valve and burner.
2. Gas  leak.  (See  Warning 
Statement at top of page 23).
1. Take  apart  gas  tubing  and 
remove foreign matter.
2. Locate and correct all leaks 
(see Checking Gas Connec-
tions, page 17).
Slight smoke or odor dur-
ing initial operation.
1. Residues from manufactur-
ing process.
1. Problem will stop after a few 
hours of operation.
TROUBLESHOOTING










