Instructions / Assembly
www.factorybuysdirect.com
27200200-01C
Problem Possible Cause Corrective Action
Heater produces a click-
ing/ticking noise just after 
burner is lit or shut off.
1. Metal  is  expanding  while 
heating or contracting while 
cooling.
1. This  is  common  with  most 
heaters.  If  noise  is  exces-
sive,  contact  qualied  ser-
vice technician.
White powder  residue 
forming  within  burner 
box or on adjacent walls 
or furniture
1. When  heated,  the  vapors 
from  furniture  polish,  wax, 
carpet  cleaners,  etc.,  turn 
into white powder residue.
1. Turn heater  off  when  using 
furniture polish, wax, carpet 
cleaner or similar products.
Heater  produces  un-
wanted odors.
1. Heater is burning vapors from 
paint,  hair  spray,  glues,  etc. 
See IMPORTANT statement, 
page 24.
2. Gas leak. See Warning State-
ment at the top of page 24.
3 Low fuel supply.
1. Ventilate  room.  Stop  using 
odor causing products while 
heater is running.
2. Locate and correct all leaks 
(see Checking Gas Connec-
tions, page 16).
3. Rell  supply  tank  (Propane 
models).
Heater  shuts  off  in  use 
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot  is  partially  
clogged.
1. Open window and/or door for 
ventilation.
2. Contact local gas supplier.
3. Clean  ODS/pilot  (see  Care 
and Maintenance, page 22).
Gas odor  exists  even 
when  control  knob  is in 
OFF position.
1. Gas  leak.  See  Warning 
Statement at top of page 24.
2. Control valve is defective.
1. Locate and correct all leaks 
(see Checking Gas Connec-
tions, page 16).
2. Contact customer service.
Moisture/condensation 
noticed on windows.
1. Not  enough  combustion/
ventilation air.
1. Refer  to  Air for Combus-
tion and Ventilation require-
ments, page 7.
TROUBLESHOOTING










