User Guide

www.factorybuysdirect.com
200254-01A14
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
WARNING: Only a qualied service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot (if equipped). This can damage ODS/ pilot unit.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
Problem Possible Cause Corrective Action
Appliance is smoking/
sooting excessively.
1. Poor fuel quality.
2. Fireplace venting system not
drafting properly.
3. Excessive flame impinge-
ment or blockage.
4. Improper fuel/air mixture.
5. Excessive gas supply/ pres-
sure.
6. Improper glass/gems place-
ment or amount.
1. Contact local natural gas
company.
2. Adjust damper wide open
and/or have fireplace and
venting professionally
cleaned and checked.
3. Separate the logs to allow
more ame passage.
4. Remove any foreign items
from the ame pattern.
5. Preheat flue in very cold
weather.
6. See Installing Glass Burner
Set on page 8.
Burner is excessively
noisy. Note: The move-
ment and combustion of
gas will create low, un-
avoidable levels of noise.
1. Passage of air/gas across
irregular surfaces.
1. Relieve any tight bends or
kinks in gas supply line.
Burner ame is too low or
too high.
1. Incorrect gas supply or pres-
sure.
2 Blocked burner orifice or
burner manifold ports.
3. Improper burner orice size.
4. Valve not fully open.
5. Incorrect decorative media
for type of gas used.
1. Check for proper gas supply
pressure.
2. Free burner orice and mani-
fold ports of any burrs, paint,
or other blockage.
3. Verify proper burner orice
sizing (see page 5).
4. Open valve fully.
5. Consult your dealer for prop-
er set.