Application Guide

ManualsBrandsDurablow ManualsCooling & Air QualityFireplace Blower Fan HS-30000223 + IR Heating Element Replacement HS-30000216 for Heat Surge, Real Flame Twinstar Electric Fireplace (Blower Fan + Heating Element)

Heat Surge Fireplace Insert Troubleshooting

NO POWER

When the fireplace insert is plugged into a 120vac, 60HZ power source, an audible BEEP shall emit from the

Main Printed Circuit Board.

If NO BEEP, check following:

• Verify OUTLET/CURCUIT is on and in good operating condition.

• Verify CORD & PLUG are not damaged or broken.

• Check & Press 15AMP RESET SWITCH.

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• Tip unit back & forth and side to side to ensure TIP SWITCH pendulum is hanging straight down and free.

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NOTE: If INSERT is off due to a previous BEEP SHUTDOWN, INSERT must remain unplugged and allow

the COOL DOWN to reset FUSIBLE LINK for 7 to 10 MINUTES.

If still NO BEEP, remove INSERT from Mantle and remove TOP ACCESS PANEL to reveal electronic

components for testing.

To remove INSERT on newer models from Mantle, place unit face down, remove 4 SCREWS holding insert to

TOP & BOTTOM BRACKETS on the back. Lift Mantle straight up and off. INSERT will come out through

the front. Older models have 4 SCREWS and 4 TABS holding unit to inside front of Mantle. Remove 4

SCREWS from wood, Bend 4 TABS back away from wood front towards the side of INSERT. Lift Mantle

straight up and off. INSERT will come out through the front.

Check all internal connections from CORD to MAIN PRINTED CURCUIT BOARD (MPCB). Individually

or together test continuity of CORD, 15AMP RESET SWITCH and TIP SWITCH. Test power at 15AMP

RESET SWITCH and TIP SWITCH. Replace if no power present. If no power present on MPCB, replace

MPCB.

Side note: Malfunctioning MOTOR will cause heat to shut OFF or complete SHUTDOWN of INSERT.

Summary of content (4 pages)

PAGE 1
Heat Surge Fireplace Insert Troubleshooting NO POWER When the fireplace insert is plugged into a 120vac, 60HZ power source, an audible BEEP shall emit from the Main Printed Circuit Board. If NO BEEP, check following: • Verify OUTLET/CURCUIT is on and in good operating condition. • Verify CORD & PLUG are not damaged or broken. • Check & Press 15AMP RESET SWITCH. • Tip unit back & forth and side to side to ensure TIP SWITCH pendulum is hanging straight down and free.
PAGE 2
NO MOVING FLAME or (LIGHTS) NOTE: FLAME (LIGHT SOURCE) and FLAME MOVEMENT (FLAME TUBE and SYNCRO MOTOR) are instantly and always operating when the INSERT is turned ON whether the heater is being used or not. When the INSERT is turned on via the TOUCH KEYPAD or HAND HELD REMOTE, an auditable BEEP shall emit from the MPCB, the flame BULBS or LEDS turns on at its last selected intensity and the SYNCRO MOTOR will come on instantly.
PAGE 3
• THERMOSTAT POTENTIOMETER/THERMOCOUPLE. • Blocked front EXIT VENT, REAR INTAKE, or CLOGGED AYR FILTER. • Inadequate house outlet/circuit tripping 15AMP RESET SWITCH. When the heater low mode button is selected on the TOUCH KEYPAD, an audible BEEP will emit from the MPCB and a low heat LED indicator on the KEYPAD will go on steady. The CROSS FLOW FAN & MOTOR will turn on instantly. The low heat relay will energize after a (5) SECOND TIME DELAY turning on the single heating element.
PAGE 4
• Clear items such as curtains from blocking air inlet vents. • Verify installed filter, if any, is clean and not blocked. MOTOR/MOTION NOISE Inserts have 2 motors: SYNCRO MOTOR and CROSS FLOW FAN & MOTOR. Each can produce noise and or vibration. • Any motor/motion noise, vibration, or clunking when Heat is off, but INSERT is on, will be coming from the SYNCRO MOTOR turning the FLAME TUBE. Inspect SYNCRO MOTOR, FLAME TUBE and connecting points and brackets.