Warranty Guide

LIFETIME LIMITED WARRANTY
PLY GEM SHUTTERS, DESIGNER ACCENTS, MOUNTING BLOCKS & VENTS WARRANTY
Mastic Home Exteriors, Inc. manufactures Ply Gem Louvered, Raised
Panel and Board and Batten Shutters, Vents, Mounts, Mantels and
Door Surrounds (the “Products”) in accordance with high standards
and tight quality controls. The products will not rust or corrode
because they are made from special resins. The Products will be free
from manufacturing defects which result in cracking or splitting.
WHAT DOES THIS WARRANTY COVER?
Mastic Home Exteriors, Inc. warrants to you, the owner of the
property at the time the Products were installed, that the Products
are free from defects in material and workmanship in the course of
manufacture if installed according to our specifications.
HOW LONG DOES THE COVERAGE LAST?
If you are an individual, this Limited Lifetime Warranty lasts for the
life of the property on which the Products were originally applied
(“Property”) for as long as you own the Property. If you are not an
individual (e.g., you are a corporation, condominium, cooperative
housing arrangement, unincorporated association, school, church,
government or public entity, etc.), the warranty period will be 50
years from the date of original installation of the Products on the
Property, prorated as outlined in the Warranty Coverage Schedule
following. This Limited Lifetime Warranty may be transferred with
the Property. However, upon the transfer, the warranty period will
be no more than 50 years from the date of original installation of the
Products on the Property, prorated in accordance with the Warranty
Coverage Schedule following.
LIMITED FADE WARRANTY
Mastic Home Exteriors, Inc. also warrants to you that for a limited
period as specified, the Products will not excessively fade. “Excessive
fading” is more than ‘normal fading’ (see next page) which is in excess
of a Delta-E of seven Hunter Units for a period of seven years following
the installation date, as determined by Mastic Home Exteriors, Inc.
This Warranty is limited to the terms and conditions, exclusions and
limitations, requirements and legal rights stated in this Warranty.
WHAT WILL WE DO?
You must notify us in accordance with the notice requirements outlined
below and we must validate the complaint. Upon the notification and
validation, we will undertake the following: At our sole option, we will
either repair, replace, refinish or refund to you the value of the Products
found to be defective (or prorated if this Warranty is transferred). Our
obligations under this Warranty will in no event exceed the purchase
price of the Products found to be defective. Any additional costs and
expenses beyond these amounts are your responsibility, including
labor. In the event of repair, replacement or refinishing under this
Warranty, the Warranty applicable to the replacement material or
to the repaired or refinished Products will extend only for the time
remaining under the original Warranty.
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This Warranty does not cover:
• labor charges incurred
• damage of any kind resulting from faulty or improper installation
• changes in surface color resulting from chalking, fading, soiling or
staining, as exposure to the elements may cause these changes over
time; the degree to which weathering occurs will vary depending
on air quality, the building’s location and other local conditions over
which we have no control
• accidental damage
• settlement
• structural shrinkage or distortion of the property structure
• fire
• lightning, hurricane, tornado, windstorm, earthquake or other
acts of God
• harmful chemicals (including harmful cleaning compounds and
pesticides)
• fumes or vapors
• surface deterioration due to air pollution or seacoast environment
• misuse or abuse
• vandalism
• airborne stains, mold and mildew accumulation
• your failure (or the failure of subsequent Property owners) to
provide reasonable and necessary maintenance of the Products
(see “Care and Maintenance”)
• impact of foreign objects
• warping or distortion due to exposure to excessive heat sources
(e.g., barbecue grills) or exposure to unusual or excessive reflective
heat sources (e.g., window reflection)
• products that have been painted or whose surface has been altered
in any way without written authorization from Ply Gem Building
Products
• uneven fading, color change or “striping” of products due to
installation over dissimilar, inconsistent or inadequate sheathing
or backer board
• any other causes beyond our reasonable control
WHAT DOESN’T THIS WARRANTY COVER?
WARRANTY COVERAGE SCHEDULE
Number of Years from date of original installation to date of claim.
Percentage of purchase Price of originally installed products found to be
defective for which Mastic Home Exteriors, Inc, will be responsible.