Warranty Guide

OTHER LIMITATIONS
1. This Warranty covers only genuine Ply Gem Louvered, Raised
Panel and Board and Batten Shutters, Vents, Mounts, Mantels and
Door Surrounds. It is your responsibility to verify that the installed
are our Products.
2. Due to normal weathering, replacement Products may differ in
gloss and color from Products originally installed on the Property.
3. We reserve the right to discontinue or change any design or color
of any of our products at any time and without notice or liability.
If, for any reason, Products of the type originally installed are no
longer available from us at the time you make a warranty claim,
we may substitute another product determined by us to be of
comparable quality and price.
4. There are no warranties on these Products other than as set forth
in this Warranty. We are not liable to you for a breach of any other
written or oral express warranties, such as those, if any, given to you
by dealers, contractors, applicators or distributors of the Products.
5. WE EXCLUDE AND ARE NOT RESPONSIBLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF
ANY BREACH OF THIS EXPRESSED WARRANTY, OR ANY OTHER
ORAL, WRITTEN OR IMPLIED WARRANTY THAT MAY APPLY TO
YOUR PURCHASE, AS IT RELATES TO OUR PRODUCTS.
THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT
NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
6. This Warranty gives you specific legal rights. You may also have
other rights which vary from state to state.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
When a sample is required, it must be sent at the homeowner’s
expense. In the event the claim is approved and the homeowner
wants the sample returned, there will be a $25 handling fee.
HOW DO YOU REGISTER YOUR WARRANTY
For all Ply Gem materials used on this installation project, one
Application for Warranty Registration must be completed and mailed
within 30 days after original installation has been completed. Please
mail it to Mastic Home Exteriors, Inc., Ply Gem Shutters and Accents
Warranty Registration Department, P.O. Box 110100, Pittsburgh, PA
15232. Failure to register the Warranty will not void the Warranty, but
registration of this Warranty confirms the date of purchase of our
Products and assists Mastic Home Exteriors, Inc. in processing any
Warranty claim you might have. This confirmation is of benefit to you,
especially if your original proof of purchase is lost.
3
HOW DO YOU SUBMIT A WARRANTY CLAIM?
You must submit your claim in writing to us within the warranty period
and within a reasonable period of time after the defect is discovered.
To initiate a claim, you should contact our warranty services number
at 1-888-975-9436 to receive a warranty claims packet. If you would
like to submit a claim request in writing, please provide the following
information: a description of the claimed defect and the date the defect
was discovered; the warranty registration number (if available); the date of
original installation; and your name, address and phone number. Written
claims should be sent to Mastic Home Exteriors, Inc., Ply Gem Shutters
and Accents Warranty Claims Department, P.O. Box 110100, Pittsburgh,
PA 15232 or fax your information to 800-862-4308. Mastic Home
Exteriors, Inc. will provide notification of any additional information and
physical evidence that may be required to process your claim.
ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN
AUTHORIZATION FROM MASTIC HOME EXTERIORS, INC. WILL VOID THIS
WARRANTY.
Facts about the installation of Ply Gem Louvered, Raised Panel and Board
and Batten Shutters, Mounting Blocks and Vents, Designer Accents:
We designed and manufactured Ply Gem Louvered, Raised Panel
and Board and Batten Shutters, Vents, Mounts, Mantels and Door
Surrounds to perform best when installed by qualified applicators.
While Mastic Home Exteriors, Inc. does not assume responsibility for
installation of its products, it does keep installers informed on new
techniques and provides detailed installation instructions on all of its
products. We frequently update our installation manuals with new and
improved methods of application. You should discuss any product
adjustments with the dealer or applicator who did the work. These
adjustments can best be made by the original dealer or applicator,
since he or she is most familiar with your particular installation.
HOW DO YOU TRANSFER YOUR WARRANTY
You and subsequent Property owners may transfer this Warranty by
providing written notice to us within 30 days after the date of transfer
of ownership. The notice should include the warranty registration
number (if available), the address of the Property, the name and mailing
address (if different) of the new owners and the date of transfer.
The notice should be sent to Mastic Home Exteriors, Inc., Ply Gem
Shutters and Accents Warranty Transfer Department, P.O. Box 110100,
Pittsburgh, PA 15232. Failure to notify Mastic Home Exteriors, Inc. will
not void the Warranty, but the notice will assist Mastic Home Exteriors,
Inc. in processing any warranty claim. Warranty coverage upon transfer
is as described in detail above. Upon any transfer of the property, your
obligations become the obligations of the new Property owners.
LIFETIME LIMITED WARRANTY
DURING THE ORIGINAL PURCHASER’S
OWNERSHIP OF THE PROPERTY............ 100%
Subsequent owners and others covered by a 50-year prorated warranty:
0-5 ......................................................................... 100%
more than 5 but less than 7 ......................... 90%
more than 7 but less than 8 ......................... 80%
more than 8 but less than 9 ..........................70%
more than 9 but less than 10 ....................... 60%
more than 10 but less than 11 ....................... 50%
more than 11 but less than 12 ....................... 40%
more than 12 but less than 13 ...................... 30%
more than 13 but less than 14 ...................... 20%
more than 14 but less than 50 ..................... 10%
*Total claim cost of refund not to exceed original purchase price