Installation Guide

TROUBLESHOOTING GUIDE
MODELS: DFI-5010-01, DFI-5010-02, DFI-5010-03,DFI-5010-04,DFI-5010-05,DFI-5010-06
Problem Root Cause Corrective Action
1. Display shows
“ ”
1. The thermostat sensor is
broken or disconnected.
1. Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is
plugged into the main circuit board. If this does not solve the problem contact customer
service for a replacement thermostat sensor.
2. Display shows
“
”
2. The thermostat sensor is
broken.
2. Contact customer service for a replacement thermostat sensor.
3. Display shows
“ ”
3. Manual Reset overheat
protection has triggered.
3. Inspect the heater and check that the air inlets and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and
operate, monitor the heater for signs of overheating, if the problem persist discontinue use of
the heater and contact customer service.
4. Display shows
“ ”
4. Power cord overheating
protection has activated.
4. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs
can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw
more current than small appliances, overheating of the outlet may occur even if it has not
occurred with the use of other appliances. During use check frequently to determine if your
plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
5. No power, buttons
do not light up.
5. Power cord was not plugged
into the outlet.
5. Check that unit is plugged directly into a standard 120 volt outlet.
6. Stove does not
turn on manually.
6a. No incoming power from the
electrical wall socket or
buttons.
6b. Improper operation.
6c. Defective button
6a. Check circuit breakers and move unit to another outlet.
6b. Manually press main power button from front of unit.
6c. Replace control panel circuit board.
7. Flames are not
moving.
7a. Defective flame generator
drive motor.
7b. Spinner detached from the
motor.
7a. Replace flame generator drive motor.
7b. Remove the back panel/ emberbed/ metal bracket and check to see if “spinner” is correctly
mounted to the motor.
8. Logs glow, but no
flame effect.
8. Flame effect turned off 8. Press flame button several times.
9. Heater does not
blow warm air.
9. Thermostat setting is
preventing heater from
turning on.
9. Adjust the temperature settings to ensure that the thermostat is set higher than the current
room temperature.
10. Heater is not
turning on.
10a. Improper operation
10b. Defective heater/blower
assembly.
10a. Manually press main power button on front of unit.
10b. Replace heater/blower assembly.
11. Not producing
enough heat.
11a. power strip/surge protector/
extension cord being used
11b. Location of unit.
11a. Plug unit directly into the wall.
11b. Make sure unit is located on an interior wall.
12. Unit blows cool or
cold air.
12. Defective heater blower
assembly.
12. Replace heater blower assembly.
13. Noise with
heater on.
13a. Dirty heater blower motor
13b. Defectiveheater/blower
assembly.
13a. Gently vacuum heater blower vents.
13b. Replace heater/blower assembly.
14. Noise with flames
on and heater off.
14a. Defective flame generator
drive motor.
14b. Dented back panel
14c. Warped spinner shaft
14a. Replace flame generator drive motor.
14b. Refer to TSI customer service.
14c. Refer to TSI customer service.
15. Is it safe to place
unit on carpet?
15. Product Inquriy 15. It is safe to place unit on carpet but make sure any flammable items are at least 3 feet away
from front and sides of the unit.
16.How many square
feet will my unit
warm up?
16. Product Inquriy 16. Provides supplemental heat up to 1000 square feet
17.Flame effect works
but heater function
does not and the
emberbed flashes
when the heater
button is pressed.
17. The heater is disabled. 17. With the power on press and hold the POWER button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will flash multiple times.
18. Remote control is
not working when
buttons are
pressed.
18a. No batteries or battery
power.
18b. Poor signal
18c. Distance
18a. Change the remote batteries.
18b. Operate remote transmitter at a slow measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may
cause the transmitter to malfunction.
18c. Operate the remote at a distance less than 20 feet from the front of the appliance; point the
remote at the control panel.