Warranty
10 - YEAR LIMITED WARRANTY
Dural Installation Systems
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS - YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
Terms and Conditions
Subject to the conditions and limitations stated in this document, Dural USA warrants to the original owner that the Dural
USA Installation Systems will be free of manufacturing defects and will not break down, deteriorate or leak under normal
usage for ten (10) years when installed in accordance with Dural USA’s most recently published instructions,
specications and industry standards and guidelines for said installation. This warranty becomes effective upon validated
substantial completion of the project. This warranty is not transferable.
Exclusive Remedy
In installations correctly utilizing Tilux Shower Pan and Durabase WP Waterproong Membrane, Dural USA will repair and/
or replace, at its discretion, the affected area of the shower. Such cost to Dural USA shall not exceed the original square
foot cost of the installation proven to be defective. Dural USA is not responsible for shade or dye lots of the nish
materials. Proof of product purchase is required with any claim.
Limitations
Dural USA shall not be responsible for structural failure or workmanship that is not in accordance with standard industry
practices and procedures and Dural USA published instructions. Dural USA will not be liable for any loss or damage
arising from the Dural USA Installation Systems or any Dural USA product incorporated therein, whether direct, indirect,
special, incidental, consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict
product liability. Some states do not allow the exclusion of consequential damages, so these limitations or exclusions
may not apply to you. Cracking due to structural movement beyond the engineered design, excessive deection or other
failures of the substrate and damage to structural or sub oor elements from water are also not covered. Acts of God
including but not limited to ooding, hurricane, tornado, earthquake and re shall not be covered under this warranty.
Dural USA will not be responsible for system failure resulting from the use of competitive or non-specied products. Dural
USA shall not be responsible for lippage between tiles; cracks in tiles; loss of bond to substrate, tile or membrane due
to excessive tile deformation such as warpage or curling for any reason, or resulting from a lack of improperly-placed
perimeter and/or movement joints. All tile installed over post-tensioned or suspended slabs must be physically strong
to accommodate movement without cracking or spalling, such as true porcelain tile. The potential for eforescence and
shading is inherent in all cementitious products and is not considered a manufacturing defect. Although Dural USA may
have suggested the material or developed the material at the request of the owner or applicator, it is the responsibility of
the owner to test and determine the suitability of the material for the intended use and purpose, and the owner assumes
all risk and liability whatsoever regarding such suitability. This warranty is in place of all other warranties and conditions,
express or implied. Dural USA expressly disclaims any other warranties and conditions, including statutory warranties
and conditions and warranties and conditions of merchantability and tness for a particular purpose other than the
warranty expressly stated herein.
Claims Procedures
If you wish to make a claim under this limited warranty, you must notify Dural USA immediately in writing at:
Technical Services, Dural USA, 711 N Varnell Rd, Tunnel Hill, GA 30755. Include any and all information related to an
alleged defect of the installation. The claim must be submitted in a timely fashion, and evaluated by Dural USA before any
repair work is done. Dural USA reserves the right to physically inspect any project with a claim pending prior to
determining validity of the claim. Proof of purchase may be required. For any claim that is not valid, Dural USA will be
paid reasonable charges, including travel and labor, associated with investigation of such claim.
Dural USA installation requirements can be obtained by calling Technical Services at 800-278-1956 or through
www.dural.com.
800-278-1956 www.dural.com