Specification Sheet

SP 3_US 5
Basic Toilet Troubleshooting
Symptom Issue Solutions
Tank refills itself periodically Slow leak under flapper Replace flapper
Slow leak under flush valve Replace flush valve / Check seal
Tank constantly filling (FULL) Water level set too high Lower fill valve (water level in tank)
Fill valve not responding to float lift Replace fill valve repair kit / fill valve
Tank constantly filling (EMPTY) Flapper not sealing Replace flapper
Flapper stuck open See symptom “Flapper stays up / open”
Strange noises when refilling Debris in fill valve Clean fill valve
Damage to diaphragm Replace fill valve repair kit / fill valve
No water flow to toilet Supply is closed Open shutoff valve
Supply is blocked Empty filter basket (under fill valve)
Replace fill valve
Flapper stays up / open Obstructed movement Check chain not hung up
Check for rubbing against ceramic/parts
Poor flush Refill tube not connected Point refill tube into overflow tube
Water level too low in tank Adjust level to water line mark
Trapway obstructed Clear trapway (auger)
Waste/vent line obstructed Clear waste/vent line
Wax ring slipped during install Re-set toilet
Water leaking onto floor Tank components too loose Tighten tank components and hardware
Tank to bowl gasket missing / slipped Check or replace if necessary
Leaking from pin hole / crack in china Contact retailer with warranty claim
Toilet rocks back and forth Uneven mounting surface Silicone around the toilet base