User's Manual

58
6 FusionMPEG2 APPENDIX
6.1 TROUBLESHOOTING
Symptom: Jerky screen.
Solution:
1. Slower CPU
If you’ re using slower than 500 Mhz CPU, you can change the recording
resolution size to 480x480 or 352x480 to get the more natural screen.
2. Main board chip set and VGA driver.
A lot of bugs and errors are reported when using VIA 693x chipsets with most of
the multimedia cards. It requires the VIA’ s latest patches. If you’ re using the VIA
69x chipset, please visit the VIA’ s WEB page and download the latest VIA patch
driver, then apply it. Or you can visit the Dvico’ s home page (www.dvico.com)
which provides the appropriate links to VIA.
3. Sound card driver.
You should download the latest sound card driver on each sound card company, if you experience the jerky
screen even with faster CPU.
4. Fragmented HDD
If you’ re installing the Windows long time ago, it’ s mostly likely that the HDD is
fragmented. Please run the Windows de-fragmentation utility.
Symptom: ‘ MPEG2 decoder not found’ error
Solution:
1. WinDVD was not installed
Please make sure that you installed the WinDVD. Please uninstall, and then re-
install the FusionMPEG2 setup. In setup procedure, do not skip the WinDVD
setup.
2. Other APP is using the MPEG2 decoder.
Close the other APP that uses the MPEG2 decoder. (like MediaPlayer or
something.)
Symptom: ‘ MPEG2 rendering failed’ error
Solution:
Close the other APP that uses the MPEG2 decoder (like MediaPlayer or some
other APP.) and sound card. If other APP uses the sound card, FusionMPEG2
fails to locate the sound output, so it shows this error.
Symptom: ‘ Time-shift filter error’ appears.
Solution:
Reboot the computer in FusionMPEG2 PCI. You’ ll get this message when
terminates the FusionMPEG2 APP abnormally. Please press the RESET button
on FusionMPEG2 USB and re-run the FusionMPEG2 APP.
It’ s typical hardware error. Please re-install the hardware to other slot, or clean
the PCI slot edge of the PCI card, if you experience the problem even in first
booting.
Symptom: Video does not show on Windows 2000.
Solution:
Visit the web site of your VGA card company and download the latest driver of
Windows 2000. Since most of VGA companies’ priority is Win’ 98/ME, Win2000
drivers were updated late. If you does not experience this symptom in Win’ 98,
it’ s most likely the Win2000 VGA driver problem.