User's Manual

7. Frequently asked questions
I can ’ t find an address.
Please make sure you have correctly spelled your entry. If you do not know how an address is
spelled correctly, simply enter the parts of the address, you know for sure (e.g. New York ,
Times for Times Square in New York City). Then browse in the result list and look for the address.
Also make sure that the city in which you are looking for an address is correct. Sometimes the
official postal address differs from the address you are looking for. In that case, search for an
address nearby that you know of and browse on the map.
If you find the address on the map but you can not find it while searching for it, please let us know
via [e-mail].
There is a failure in the map / POIs are missing.
If you detect an error in the map data (e.g. a street is missing completely), we would like to inform
our map data provider. Please let us know via [e-mail].
I have problems to get a GPS fix.
If you have problems getting a satellite fix with the GPS (you can see how many satellites are being
received on the main menu at the bottom left) please make sure, that you are outside and the GPS
antenna has a good visibility to the open sky. Some models also do support an additional external
active antenna. Please also consult with the hardware manual of your device to get further
information of how to obtain a GPS fix.
Where can I get technical support and updates ?
Please, contact your retail store or the customer sevice center in page 81.
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Using Navigation System
Navigation System
Basic Operation