Other Content

Chapter 5

Getting Help

Your LabelWriter printer should offer years of trouble-free printing with very little maintenance.

However, in the event that you encounter a problem, this chapter offers suggestions for resolving

problems that can occur when using the printer. If you are unable to solve a problem, this chapter

also describes how to contact DYMO Technical Support.

For complete information about programming and using the LabelWriter SE450 printer, refer to the

LabelWriter SE450 Technical Reference Guide, available from the Developers Program page on the

DYMO Web site (www.dymo.com).

Troubleshooting

This section provides information on how to detect and correct problems you might encounter

while using your LabelWriter printer.

Status Light

The status light visually shows the current state of the printer:

For the LabelWriter SE450, the status light shows the current state of the printer as follows:

Status Light Description

Solid Blue

Power is on and printer is ready.

Dimmed Blue

Printer is in power saving mode.

Flashing Blue

Labels are not loaded properly or the label roll is empty.

SE450 Status Light Description

Solid Blue

USB cable is connected. Power is on and printer is ready.

Dimmed Blue

USB cable is connected and printer is in power saving mode.

Flashing Red

Labels are not loaded properly or the label roll is empty.

Solid Green

Serial cable is connected. Power is on and printer is ready. Printer will also show

solid green when both USB and Serial cables are connected or when no cables

are connected.

Dimmed Green

Serial cable is connected and pirnter is in power saving mode.

Flashing Green

Serial cable is connected and printer is in configuration mode. For complete

information about programming and using the LabelWriter SE450 printer, refer

to the LabelWriter SE450 Technical Reference Guide, available from the

Developers Program page on the DYMO Web site. www.dymo.com

PAGE 1
Chapter 5 Getting Help Your LabelWriter printer should offer years of trouble-free printing with very little maintenance. However, in the event that you encounter a problem, this chapter offers suggestions for resolving problems that can occur when using the printer. If you are unable to solve a problem, this chapter also describes how to contact DYMO Technical Support.
PAGE 2
Getting Help Performing a Printer Self-Test If you experience problems with broken characters or other print quality issues, perform a printer self-test. The self-test verifies that all elements of the print head and printing mechanism are in working condition. To perform a self-test 1 With a roll of labels in the printer, press and hold the form-feed button on the front of the printer for five to ten seconds. The printer begins printing vertical lines along the width of the printer.
PAGE 3
Troubleshooting • Make sure your labels are loaded properly and that the left edge of the label is aligned with the left edge of the label feed slot. See "Loading Labels" on page 5. • Make sure you are using DYMO-branded labels. The perforated holes between the labels made by other manufacturers are frequently not detectable by DYMO printers. When the perforations are not detected, the labels will not feed correctly. Using third-party labels may also void your warranty.