LabelWriter User Guide ® Wireless
Copyright © 2017 Sanford, L.P. All rights reserved. 7/17 No part of this document or the software may be reproduced or transmitted in any form or by any means or translated into another language without the prior written consent of Sanford, L.P. Trademarks DYMO, DYMO Label, and LabelWriter are registered marks in the US and other countries. All other trademarks are the property of their respective holders.
Contents iii 1 2 Safety Precautions Environmental Information 3 3 About Your New Label Printer Registering Your Product 3 5 5 6 6 6 6 6 6 7 Getting to Know the Label Printer Power Label Feed buttons Wireless Status Light WPS Button RESET Label Release Lever Label Guide About Labels System Requirements 8 8 8 8 8 Designing and Printing Labels DYMO Label Software DYMO Connect Mobile App DYMO Stamps (US Only) Developer and SDK Information 10 10 10 12 12 12 13 13 14 14 Getting Started Connecting the P
iv 23 25 27 27 Wireless Connection Issues Printer Issues Resetting the Printer to Factory Default Settings Obtaining Customer Support 28 Documentation Feedback 29 29 30 Technical and Environmental Information Technical Specifications Wireless Specifications 30 Device Certification DYMO LabelWriter Wireless User Guide
Safety Precautions Read and understand all of the precautions listed below. Follow all warnings and instructions marked on the product. General Dispose of plastic bags correctly and keep away from babies and children. Place the product on a flat, stable surface. Always use the product as instructed in this user guide. Unplug the power cord immediately if you notice any abnormal odor, heat, smoke, discoloration, deformation or anything unusual while using the product.
Labels Use only DYMO-branded labels. The product’s warranty does not cover any malfunction or damage caused by the use of third-party labels. Apply labels only to a clean, dry surface at room temperature. Do not expose label rolls to direct sunlight, high temperatures, high humidity, or dust. Store in a cool, dark place. Environmental Information The equipment that you have bought requires the extraction and use of natural resources for its production.
About Your New Label Printer Congratulations on purchasing a DYMO LabelWriter Wireless label printer. Your LabelWriter printer will give you years of reliable label printing. We encourage you to take a few minutes to review how to use and care for your printer. Visit www.dymo.com for information on obtaining labels and accessories for your label printer. Registering Your Product Visit www.dymo.com/register to register your label printer online.
Become familiar with the features shown in the following figures.
Right side view 1 2 3 4 Back view 5 8 7 6 1 Label forward feed 2 Power (On/Off) and Printer status light 6 USB connector 5 Power connector 3 Label reverse feed 7 RESET 4 8 Wi-Fi Protected Setup (WPS) Wireless status light Power The button turns the label printer power on and off. After five minutes of inactivity, the printer will enter power-saving mode and the power status light will glow. Refer to Power Status Light on page 22 for more information.
Wireless Status Light The wireless status light visually shows the current wireless state of the printer. Refer to Wireless Status Light on page 22 for more information. WPS Button The Wi-Fi Protected Setup (WPS) button can be used to connect the printer to your WPS-enabled router. You have two minutes to press both the WPS button on your router and on the printer. See Connecting the Printer using WPS on page 12.
How long your labels will last depends on how the labels are used. Thermal paper labels, such as those printed by the LabelWriter printer, are susceptible to fading in two ways: Exposure to direct sunlight, to fluorescent light for an extended period of time, or to extreme heat will cause fading. Contact with plasticizers (for example, labels placed on plastic ring binders) will cause fading. In the original packaging, the shelf life for LabelWriter labels is 18 months.
Designing and Printing Labels Several options are available for designing and printing labels: DYMO Label software DYMO Stamps (US Only) DYMO Connect DYMO Label Software Your label printer works with DYMO Label v.8 software to make designing and printing labels easy. You can also print labels directly from the desktop with QuickPrint, and from Microsoft Word, Excel, Outlook, ACT! (US only), and QuickBooks (US only) with DYMO Label Add-ins.
(SDK) is included with the DYMO Label software install. You can get more information, samples, and documentation by downloading our SDK sample install from the SDK page in the Support section on the DYMO web site. support.dymo.com. Subscribe to the developer’s blog at developers.dymo.com for the latest news.
Getting Started Follow the instructions in this section to set up your label printer to print from your computer. To get started you will: 1 Connect the power. 2 Load a label roll. 3 Connect the printer to your wireless network. 4 Install the software you will use to print labels. 5 Add the printer to the software on either your computer or mobile device. Refer to LabelWriter Wireless Printer Configuration on page 15 for more advanced printer configuration information.
To load a label roll 1 With the printer turned on, press the label reverse feed button to eject the labels that protected the printer during shipment. 2 Open the top cover and remove any packing material inside the label compartment. 3 Remove the label spool from inside the cover and separate the spool guide from the spindle.
Connecting the Printer to your Wireless Network Determine the wireless connection method to use to connect the printer to your wireless network. Refer to the documentation that came with your router or access point to determine the connection methods supported.
3 Log in to the LabelWriter Web Configuration utility using the following: • Username: admin • Password: admin 4 Follow the wizard to connect the printer to your wireless network. • Printer name - You have the option of changing the default printer name to something that is more meaningful on your network. • Connection method - DHCP is recommended. If you choose Static, you will need to have all of the network details to configure the printer on your network.
Printing Labels from a Mobile Device You can design and print labels to the LabelWriter Wireless printer from a mobile device using the DYMO Connect mobile app available on the Apple® App store or the Google Play™ store. To print from a mobile device 1 From your mobile device’s app store, search for DYMO Connect or use the appropriate QR Code below. 2 Install the DYMO Connect app. 3 Tap to open the app and select the LabelWriter Wireless printer.
LabelWriter Wireless Printer Configuration The LabelWriter Wireless printer includes a Web Configuration utility that allows you to configure the printer on your network and view the printer’s status.
Web Configuration Menu To access the Web Configuration menu, click in the upper left corner of any page in the Web Configuration utility. From the menu, you can: Run the Quick Setup wizard to connect to a wireless network.
3 Click Connect next to the wireless network name you want to connect to. If your network is not listed, see the instructions below to add a network manually. 4 Enter the required information and click Connect. To manually configure a hidden wireless network 1 Log in to the Web Configuration utility. See Accessing the Web Configuration Utility on page 15. 2 From the menu, click Wireless connection. 3 Click Add network. 4 Enter the network details and click Connect.
3 Click the icon next to the printer. The LabelWriter Wireless Advanced options dialog box appears. 4 Select Access Point and click X to close the dialog box. The printer is now in access point mode and can be accessed wirelessly from your computer. To configure the printer’s access point 1 Connect to the wireless network named DYMOLWWxxxxxx. This unique printer name can be found on the bottom of the printer. However, the name may have been changed during initial setup.
Connecting the Printer using the Quick Setup Wizard on page 12. From your computer, connecting to the printer in access point mode and using the Web Configuration utility on the printer. See the instructions below. You will need to connect the printer to the new network each time you move the printer. The printer does not ‘remember’ networks it was previously connected to. To use the Web Configuration utility to connect to a new network 1 Move the printer to the new location.
To rename the printer 1 Log in to the Web Configuration utility. See Accessing the Web Configuration Utility on page 15. 2 From the menu, select Printer name. 3 Enter a new name for the printer and click Save. Changing the Language The default language for the Web Configuration utility is English. When you change the language, that language will be remembered the next time you log in to the utility. To change the language 1 Log in to the Web Configuration utility.
Caring for Your Printer The LabelWriter printer is designed to give you long and trouble-free service, while requiring very little maintenance. You will get the best possible performance from your LabelWriter printer if you follow the setup instructions that appear in Getting Started on page 10, and the cleaning procedures described in this section. To keep your LabelWriter printer working properly, you should clean it from time to time.
Getting Help Your LabelWriter printer should offer years of trouble-free printing with very little maintenance. However, in the event that you encounter a problem, this chapter offers suggestions for resolving problems that can occur when using the printer. If you are unable to solve a problem, this chapter also describes how to contact DYMO Customer Support. This section provides information on how to detect and correct problems you might encounter while using your LabelWriter printer.
Wireless Connection Issues The following are solutions to some common questions about connecting to the printer on your wireless network. General Connection Guidelines Many times issues you may have while trying to connect to the printer can be solved very easily. Check the following: Make sure the printer is turned on. Make sure your router is turned on and the wireless network is operational. Make sure the printer is connected to the same wireless network as your computer or mobile device.
How Do I Move my Printer to a Different Wireless Network The easiest way to connect to a new network is to reset the printer to factory default settings and run the Quick Setup wizard. All previous settings including language, password, session time out, and so on, will be lost. See Resetting the Printer to Factory Default Settings on page 27. Otherwise, you can follow the instructions in Connecting the Printer to a Different Network on page 18 to connect to a different network without losing your settings.
Printer Issues The following are solutions to some common issues you may encounter while working with the label printer. Power Status Light Flashing If the power status light is flashing, the problem could be one of the following: Problem Solution No labels The label roll is out of labels or there is no label roll inserted. Always use authentic DYMO labels. Overheated print head Turn the printer off and wait 3-5 minutes before turning the printer on again.
Labels Do Not Feed Correctly If your labels do not feed correctly, check the following: Make sure your labels are loaded properly and that the left edge of the label is aligned with the left edge of the label exit slot. See Loading Labels on page 10. Make sure you are using authentic DYMO labels. The perforated holes between the labels made by other manufacturers are frequently not detectable by DYMO printers. When the perforations are not detected, the labels will not feed correctly.
Performing a Printer Self-Test If you experience problems with broken characters or other print quality issues, perform a printer self-test. The self-test verifies that all elements of the print head and printing mechanism are in working condition. To perform a self-test 1 With a roll of labels in the printer, press and hold the label forward feed button for at least three seconds. The printer begins printing vertical lines along the width of the printer.
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Technical and Environmental Information This chapter contains technical and certification information for the LabelWriter Wireless printer. Technical Specifications LabelWriter Wireless 29 Print Method Direct Thermal Print Resolution 300 dpi (normal) 600 x 300 dpi (graphics) Print Speed (labels/min for address label in text mode) Up to 71 four-line address labels per minute (Printing over Wi-Fi may impact the number of labels per minute) Maximum Print Width 2.25 in (56 mm) Maximum Media Width 2.
Wireless Specifications Station Mode Network Standard 802.11a/b/g/n Supported bands 2.4 GHz; 5 GHz Channel Bandwidth 20 MHz Access Point Mode Network Standard 802.11b/g/n Supported band 2.
