User guide

36
Troubleshooting
Review the following possible solutions if you encounter a problem while using your
label maker.
Problem/Error Message Solution
No display Ensure the label maker is turned on.•
Replace discharged batteries.•
Poor Print Quality Replace batteries or attach power adapter.•
Set Contrast to higher level. •
See Adjusting the Print Contrast.
Ensure tape cassette is installed properly.•
Clean the print head.•
Replace the tape cassette.•
Poor Cutter Performance Clean the cutter blade.
See Caring for Your Label Maker.
Printing . . . No action required. Message disappears when printing
is finished.
Too many characters
Exceeded maximum number of characters
Delete some or all of the text.
Too many lines
Exceed maximum number of lines
Delete a line to fit on the tape width.•
Insert a wider tape cassette.•
Batteries almost discharged
Replace batteries or connect AC power adapter.
Tape Jam
Motor is stalled due to label jam
Remove jammed label; replace tape cassette. •
Clean cutter blade.•
If you still need assistance, contact DYMO Customer Support. See Contacting Customer
Support at the back of this User Guide to locate the contact number for your country.