Owner's Manual

Getting Help

Performing a Printer Self-Test

If you experience problems with broken characters or other print quality issues, perform a printer

self-test. The self-test verifies that all elements of the print head and printing mechanism are in

working condition.

To perform a self-test

1 With a roll of labels in the printer, press and hold the form-feed button on the front of the

printer for five to ten seconds.

The printer begins printing vertical lines along the width of the printer. The test pattern

automatically changes every 3/4 inch (19 mm).

2 Once the self-test begins, release the form-feed button.

3 To stop the self-test, press and release the form-feed button.

Clearing Label Jams

To clear labels that have become jammed in the printer

1 Tear off any labels that have already fed

through the printer.

2 Press the label release lever forward and

pull the jammed label out of the label feed

slot.

Correcting Poor Print Quality

Poor print quality is most frequently caused by one of the following:

• An old roll of labels

• Labels made by a manufacturer other than DYMO

• Labels where the thermal coating has been compromised

• A dirty print head

First, make sure you are using DYMO-branded labels. Do not use third-party labels because the

thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the

perforated holes between the labels made by other manufacturers are frequently not detectable by

LabelWriter printers.

If the print quality becomes faint, small dots of white appear scattered through the printed

characters, or light and dark patches of printing appear, you are probably using a faulty roll of

labels. Try using a different roll from a fresh box. If the second roll prints correctly, the problem is

with the first roll of labels.

Another possibility is that the LabelWriter print head needs cleaning. Every LabelWriter printer

comes with a cleaning card. See "Caring for Your Printer" on page 17 for information about the

LabelWriter cleaning card.

Labels Do Not Feed Correctly

If your labels do not feed correctly, check the following:

Press label release

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