Use and Care Manual

9
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint
remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix
with combustion air and create odors.
WARNING: Turn off and let cool before servicing. Only a qualied service person should service and repair
heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
When ignitor knob is
turned, there is no
spark at ODS/pilot.
1. Ignitor electrode is positioned
wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or
wet.
5. Damaged ignitor cable.
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable
4. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry.
5. Replace ignitor cable.
When ignitor knob
is turned, there is a
spark at ODS/pilot
but no ignition.
1. Tank shutoff valve is closed.
2. Control knob not fully pressed
in while pressing ignitor
button.
3. Air in gas lines when installed.
4. ODS / pilot is clogged.
5. Control knob not in PILOT
position.
6. Depleted gas supply (propane)
1. Turn on gas supply valve.
2. Fully press in control knob while pressing
ignitor button.
3. Continue holding down control knob.
Repeat igniting operation until air is
removed.
4. Clean ODS/pilot (see Care and
Maintenance, page 8) or replace ODS/
pilot assembly.
5. Turn control knob to PILOT position.
6. Purchase new tank or rell 20 lb tank.
ODS/pilot lights
but ame goes out
when control knob is
released.
1. Control knob is not fully
pressed in.
2. Control knob is not pressed in
long enough.
3. Equipment shutoff valve is not
fully open.
4. Thermocouple connection is
loose.
5. Thermocouple damaged.
6. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep control knob
pressed in 30 seconds.
3. Fully open equipment shutoff valve.
4. Hand tighten until snug, and then tighten
¼ turn more.
5. Replace thermocouple.
6. Contact customer service.
Burner(s) does not
light afterODS/pilot
is lit.
1. Burner orice is clogged.
2. Burner orice diameter is too
small.
3. Inlet gas pressure is too low.
1. Clean burner orice (see Care and
Maintenance, page 8) or contact
customer service.
2. Contact customer service.
3. Change tanks.
NEVER LEAVE THE HEATER
UNATTENDED WHILE BURNING!
TROUBLESHOOTING