Information

10 I Service Policies
4.2 Service levels not covered by the warranty terms
4.2.1 Repairs (Carry In Repair/Quote - Carry In)
We differentiate between repairs at the flat rate and repairs according to cost estimate. Both
prices include transport costs, diagnostics, repair, spare parts, required updates where
applicable, calibration where necessary, function test, cleaning, repair report, quality checks, and
safety checks.
All repairs are covered by a warranty of 90 calendar days, which means that if a fault re-occurs in
the repaired device within the first 90 days following its return, the device will be repaired free of
charge.
4.2.1.1 Flat-rate repair (Carry In Repair)
We have defined flat rates for most repairs, which we can quote you in advance so that you are
aware of the costs before we collect the faulty device from you.
Procedure:
1. Ask our Service Desk for a return material authorization (RMA) by e-mail or fax, or online.
2. You receive an order confirmation from us with the service level "Carry In Repair" and the
repair flat rate.
3. Please return the signed order confirmation to us by e-mail or fax as confirmation that you
accept the cost.
4. We arrange for a carrier to collect the faulty device from you.
5. The repaired device is returned to you.