Information

12 I Service Policies
5 Warranty periods
5.1 Overview of security technology
Product type Warranty
Video
Pan/tilt heads 1 year
Aegis SuperLED and UFLED 5 years
All other products 3 years
Intrusion alarm systems
Control Panels and Wireless Products
PIR & PIR/Microwave Detectors
3 years
5 years
Conference systems 3 years
(Exceptions:
1. The warranty for batteries in discussion units or Integrus receivers
and headphones, as well as ID cards is one year.
2. No warranty is provided for carrying bags for floor stands and
earplugs.)
Public address and voice alarm systems
All 3 years
Fire alarm systems
All 3 years
Access control and management systems
All 3 years
The actual warranty period begins on the date of the transfer of risk for the device to the end
customer.
The warranty periods and terms in this document relate to our standard guidelines in the EMEA
region. Where compulsory statutory regulations which extend beyond the warranty terms apply in
individual countries or states, the statutory regulations take precedence.