Information

14 I Service Policies
6 Additional services
6.1 Spare parts service
We offer a wide range of original Bosch spare parts for our products. Even when we stop
production, spare parts are usually still available from us for a further five years. For further
information please contact the Spare Parts Desk:
E-mail: [e-mail]
Tel.: [phone]
Fax: [phone]
6.2 Refurbished products
We occasionally offer refurbished products for sale at a special price. These are items that have
previously been used, repaired, and refurbished.
For further information please contact the Service Desk.
Refurbished products are supplied with a one-year warranty.
6.3 Credit notes (credit returns)
For new, series-manufactured items that have not been used and are in their original packaging,
we offer a refund or credit note for a period of 90 days from the original date of delivery. All
returned goods are subject to a restocking fee and the packaging requirements for product
returns. Please request a return material authorization from your national sales organization
before returning a device.