Information

16 I Service Policies
1. Bosch Security Systems (EVI Audio GmbH) has not received the faulty device within 10 days
of the delivery of the advance exchange.
2. The faulty device is returned in a condition that does not meet the terms of the warranty.
3. The returned device does not match the specifications on the RMA.
If we receive the faulty device after we have invoiced you for the exchange device, we will invoice
you a fee that amounts to 10% of the invoice value.
Repairs outside of the warranty/guarantee
You will receive a repair work confirmation for repairs including a flat rate price or an individual
cost estimate. Both prices include transport costs, diagnostics, cleaning, necessary updates if
required, repair, spare parts, calibration, function test, and repair report. If you agree to the price
of the repair and wish Bosch Security Systems (EVI Audio GmbH) to carry out the repair work,
sign this confirmation and send it via email or fax to the Service Desk. We offer a 90-day warranty
on repairs.
In order to create a cost estimate, interventions must be carried out on the device. In some
circumstances these interventions shall not be resolved if the repair order is not issued. The
customer is not entitled to request that the device be restored to its original condition. We shall
of course endeavor to do this. The flate rate price for repairs shall not apply if the device is
beyond economical repair (the value of the repair exceeds the residual value of the device).
Charges
If you have not confirmed our cost estimate within 14 days or if you decline it, we shall return
your device to you and charge you a handling fee of EUR 36 per device to cover the costs
associated with the error analysis and transport costs. The handling fee shall also be charged if
you choose to scrap the device at our plant.
Liability
Rights to claims for damages due to slight negligence – irrespective of legal basis – are excluded.
If the device is damaged during repair, Bosch Security Systems (EVI Audio GmbH) is solely
authorized and obligated to provide corrective maintenance free of charge. If it is not possible to
carry out the corrective maintenance or if the associated costs exceed the exchange device value,
Bosch Security Systems (EVI Audio GmbH) can instead exchange the device by paying the
purchase price for a comparable device or, at its own discretion, supply a new or exchange
device. The same applies if the device is lost.
Place of jurisdiction
If the customer is a trader or a legal person under public law, the place of jurisdiction is
Straubing, Germany.