Information

Service Policies I 3
Contents
1 Introduction 4
2 Overview of our service highlights 5
3 Key repair and exchange information 6
3.1 Packaging your product return 7
3.2 Transport costs and shipping 7
4 Overview of service levels 8
4.1 Service levels covered by the warranty terms 8
4.1.1 Advanced Exchange (Advanced Exchange New
or Advanced Exchange Swap) 8
4.1.2 Fast Exchange 8
4.1.3 Exchange of DOA (Dead On Arrival) devices 9
4.1.4 Repair (Carry In Repair) 9
4.2 Service levels not covered by the warranty terms 10
4.2.1 Repairs (Carry In Repair/Quote - Carry In) 10
4.2.2 Processing by national sales organization
(No RMA Accepted or Refer NSO) 11
5 Warranty periods 12
5.1 Overview of security technology 12
5.2 Overview of communication technology 13
6 Additional services 14
6.1 Spare parts service 14
6.2 Refurbished products 14
6.3 Credit notes (Credit Returns) 14
7 Terms and conditions for repairs and exchanges 15
8 Abbreviations 17
9 Contacting Bosch Security Systems After-Sales Service 18