Information

4 I Service Policies
1 Introduction
We aim to fulfill the requirements of our customers and partners professionally and cooperatively.
We wish to set ourselves apart as reliable partners beyond sales.
We make short processing times possible using clear, standardized processes. Essentially, this
means that
f exchange devices are generally delivered to you within two business days and
f repairs are completed within five business days
1
To achieve this, we need your cooperation, such as notification of a shipment using the return
material authorization (RMA form). A fully and correctly completed form speeds up processing
enormously, and your downtimes are minimized.
These Service Policies can be viewed as operating instructions in cases where service is
required. They apply to all brands of the Security Systems business unit (Bosch, Dynacord,
Electro-Voice, RTS, and Telex). They describe the processes involved, and also provide details of
the different service levels. The last pages list contact details as well as additional services. We
strive to support our products for at least five years after the end of production.
The processes described cover the majority of procedures. The process descriptions are valid in
this form in most countries in Europe, Middle East, and Africa. Country-specific deviations may
occur, for example in relation to transport handling, warranty periods, or the calculation of flat
rates. The details or prices on the order confirmation apply in all cases. The description of the
process under the service level in the following text relates to the standard process.
Our Service Desk will be happy to answer any questions you may have.
1
The times given are not binding.