Information

Service Policies I 5
2 Overview of our service highlights
Fast advanced exchange
A free advanced exchange is available for our most popular products during the warranty period,
minimizing system downtimes.
Short turnaround times
We have minimized our turnaround times using clear processes. Our goal: You will receive an
exchange device within two working days and repaired devices will be returned to you after five
working days.
Free transport
The collection and return of devices under warranty are completely free of charge. The costs are
included in the price for repairs outside of warranty. We also organize the transport for you.
Ease of contact
You can send us your query at any time by e-mail or fax. You can also call our Service Desk
between 7am and 6pm CET.
Spare parts service
We have an extensive range of spare parts and high level of parts availability. Even when we stop
production, spare parts are usually still available from us for an additional five years.
Extended warranties
With just a few exceptions, all products come with a three-year warranty.