Information
6 I Service Policies
3 Key repair and exchange
information
These Service Policies apply to devices purchased directly from Bosch Security Systems or one of
its subsidiaries. If you have purchased a device through a dealer or distributor, please contact
that dealer or distributor in the event of complaints.
Before you return products to us for repair or exchange, you must first obtain a return material
authorization (RMA). This ensures that your return is continuously tracked and is billed correctly,
and minimizes the risk of errors and delays. To obtain a repair form (RMA form), please contact
our Service Desk (see overview on the last page).
This form should be filled out as completely as possible. To establish warranty claims, it is
essential that you provide us with the serial number or "date code" of the device (see nameplate).
A copy of the purchase receipt may also be required. Once you have submitted this form, we will
send you an RMA number and an order confirmation with further information, including the
relevant service level. We reserve the right to cancel the RMA if the product is not received within
30days.
We will arrange collection of the faulty device from you. This may be on the same day. Package
the device securely for transport and ensure that the RMA number is clearly visible on the
package.
Note: The service level is defined depending on the product. Please direct all enquiries to our
Service Desk. Exchanges are not provided for products manufactured to customer specifications.